Desperately need help and IDNET & BT don't seem interested.
Came back from holiday last thursday to find router synched at less than 2000kbps when it had been constant at about 4000kbs down (ish) for months on adsl2+
Spoke to IDNET who requested a BT Speedtest which I gave them. They spoke to BT who subsequently (on Friday) reset the line causing sync to return to about 4000kbps.
Came to work on Tuesday after long weekend to find router sync at about 2000kbps again and internet unusable as effective downstream speed seemed to have reduced to virtually nil, although upload seemingly unaffected.
Spoke to IDNET who couldn't see a problem and suggested we swap the router. Fortunately we have second one (a dg834gv5 which is poo - another story). This made no difference. IDNET refererred the problem to BT.
At about 4pm that afternoon the speed returned to normal ie 4000kbps sync and decent throughput.
Came in following morning (wed) to find identical problem - 2000Kbps sync and almost no download throughput. Spoke to IDNET again who said BT had responded within their 20 hour SLA by requesting a speedtest..!
Told IDNET this was nearly impossible due to unusable connection, however managed after a lot of messing to get a partial speedtest report whic indicated a d/l speed of 33Kbps. This went back to BT who 'tested' and found no problems.
at about 4pm(ish) the speed returned to normal, again...
IDNET suggest all I can do is take a punt on a BT engineer. I'm a bit skeptical about them not finding anything and charging us for it though.
Thursday morning - exactly the same thing. Route had been connected at about 3900Kbps until sometime in the early hours when it dropped and reconnected at 2000Kbps(ish) with no effective download speed.
Any ideas folks?
I'm connected directly to the test socket.
I've swapped the router
I've checked with only 1 PC hard connected to the router (ie no other PCs doing anything untoward
My IDNET usage report shows massive drop for last few days so no untoward processes hogging bandwidth.
Stats: (best I can manage from a dg834
ADSL Link Downstream Upstream
Connection Speed 1863 kbps 1103 kbps
Line Attenuation 50.0 db 27.0 db
Noise Margin 6.90 db 5.5 db
Rebooted router at about 2.30pm and speed has increased enough to use internet with dollop of patience.
Rebooted at about 3.40pm and downlaod speed almost normal..
- What can be happening (overnight?) that is effectively stopping all downloads, but then slowly returns to normal during the afternoon?
- Feels as if I am being throttled to zero during business hours..?
Cheers in advance,
[edited numbers for accuracy]
Edited by AlanIngus (Fri 02-Sep-11 15:47:06)