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Standard User Andrew_W
(knowledge is power) Wed 20-Jan-16 12:58:55
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Considered UNSOLICITED BULK EMAIL, apparently from you


[link to this post]
 
Right, I know that XP and OE6 are unsupported, old etc etc but generally they work OK and are ideal for our undemanding requirements as we are old too!

My wife and I both have a PC, both running the same version of XP and OE6 but when my wife sends an email with a photo attachment or image inserted into the body of the text, IDNet’s servers bounce it back as “unsolicited bulk email. UBE”. Normal email without attachments works fine. I have no problem at all with my PC.

Webmail works OK with attachments but is not the most convenient method of sending emails. I contacted IDNet and they offered no solution pointing out that both XP and OE6 are no longer supported which was not a great help as I knew that already and as my ISP I hoped they would have an answer!!!

So, I fired up another old PC, same spec as above, copied across all OE6 emails etc from my wife’s PC and would you believe, back comes “unsolicited bulk email. UBE” when sending images.

I then created another email address on the old PC changed the POP3 server settings from mail.idnet.com to securemail.idnet.com and, same problem. I even tried my own email address on this PC and that threw up the same error.

It would appear that whatever is causing this error has been imported with the email transfer from one PC to another.

Anybody any idea what it might be, please!

Andrew
Administrator MrSaffron
(staff) Wed 20-Jan-16 14:53:59
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: Andrew_W] [link to this post]
 
The issue is not your PC set-up beyond using very old software, but the way the IDNet is identifying potential spam, it may be that the signature the Outlook Express 6 presents to the SMTP server matches a common pattern than spammers use, or the images may be of such a size to trigger a warning.

If you use an email client that is not Outlook Express 6 this may go away
https://www.mozilla.org/en-GB/thunderbird/ is one free option, and I'm sure others will suggest others too.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Andrew_W
(knowledge is power) Wed 20-Jan-16 15:54:37
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: MrSaffron] [link to this post]
 
Thanks but that doesn't explain why my OE6 works OK and my wife's on two different PCs doesnt!

Images are no bigger than 150KB

Tried T'bird and that's OK

Andrew


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Standard User Andrew_W
(knowledge is power) Thu 21-Jan-16 18:25:17
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: Andrew_W] [link to this post]
 
Well........nothing from IDNet then despite the high cost of a mediocre service wink

Andrew
Standard User RobertoS
(elder) Thu 21-Jan-16 20:12:36
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: Andrew_W] [link to this post]
 
Is this forum a supported IDNet communication channel?

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User Andrew_W
(knowledge is power) Thu 21-Jan-16 20:15:40
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: RobertoS] [link to this post]
 
How can one tell?? Not much support from any other channel!!

Andrew
Standard User RobertoS
(elder) Thu 21-Jan-16 20:33:56
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: Andrew_W] [link to this post]
 
You mean their own support aren't interested? They also had an in-house forum when I was with them. IDNetters.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User Andrew_W
(knowledge is power) Fri 22-Jan-16 08:29:58
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: RobertoS] [link to this post]
 
No, not interested!

I would have thought Roberto that of all people, you would have had an answer wink

Andrew
Standard User RobertoS
(elder) Fri 22-Jan-16 10:06:29
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: Andrew_W] [link to this post]
 
Ah, the answer is not to be using ISP email anyway wink.
http://www.robertos.me.uk/html/isp-indep-nt_web-emai...

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User Andrew_W
(knowledge is power) Fri 22-Jan-16 10:27:29
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: RobertoS] [link to this post]
 
Good thought!!!

How about not using ISPs? wink

Andrew
Standard User RobertoS
(elder) Fri 22-Jan-16 11:07:52
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: Andrew_W] [link to this post]
 
Balls of string aren't long enough, and although voice traffic can be transmitted textual data is more tricky. Particularly if the string gets wet.

The indispensable man or woman passes from the scene, and what happens next is more or less the same thing as was happening before.
My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. Sync 59997/15142kbps @ 600m. - BQM
Standard User Andrew_W
(knowledge is power) Fri 22-Jan-16 14:08:19
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: RobertoS] [link to this post]
 
Another good thought!!!

Andrew
Standard User therioman
(knowledge is power) Sun 24-Jan-16 02:40:12
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: Andrew_W] [link to this post]
 
In reply to a post by Andrew_W:
Right, I know that XP and OE6 are unsupported, old etc etc but generally they work OK and are ideal for our undemanding requirements as we are old too!

My wife and I both have a PC, both running the same version of XP and OE6 but when my wife sends an email with a photo attachment or image inserted into the body of the text, IDNet’s servers bounce it back as “unsolicited bulk email. UBE”. Normal email without attachments works fine. I have no problem at all with my PC.

Webmail works OK with attachments but is not the most convenient method of sending emails. I contacted IDNet and they offered no solution pointing out that both XP and OE6 are no longer supported which was not a great help as I knew that already and as my ISP I hoped they would have an answer!!!

So, I fired up another old PC, same spec as above, copied across all OE6 emails etc from my wife’s PC and would you believe, back comes “unsolicited bulk email. UBE” when sending images.

I then created another email address on the old PC changed the POP3 server settings from mail.idnet.com to securemail.idnet.com and, same problem. I even tried my own email address on this PC and that threw up the same error.

It would appear that whatever is causing this error has been imported with the email transfer from one PC to another.

Anybody any idea what it might be, please!


I would suggest you CALL IDNET - they're actually pretty good in my experience. Bearing in mind that this is not an official support resource, or you can e-mail IDNet support. Either would be fine and would be far better than just moaning here nobody helped you from the supplier on someone else's web site.
Standard User Andrew_W
(knowledge is power) Sun 24-Jan-16 09:09:34
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: therioman] [link to this post]
 
Believe me, mon fruit, I have indeed contacted IDNet and they don't want to know as I am using "old software"..... So I sought help from this forum, generally populated with helpful individuals!

Oh, and by the way, I grew out of moaning when I was five years old smile

Andrew
Standard User BatBoy
(sensei) Sun 24-Jan-16 10:17:23
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: Andrew_W] [link to this post]
 
Unfortunately, there's not enough information provided for me to be able to help. I would have to examine the mail headers to see a more detailed explanation of why the mail is being rejected and this would probably result in a disclosure of personal information if you were to post the mail headers here.

Sorry frown
Standard User TMCR
(committed) Sun 24-Jan-16 11:27:52
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: Andrew_W] [link to this post]
 
As has already been mentioned, using the ISP's mail addresses and servers isn't recommended any more than the use of old software.

Although my PC is running Windows 7, my email is still OE6 using a Windows XP 'virtual window'. This was a feature of Win7 but is now unsupported. I have lots of active email addresses and a personal domain name. The only time I get issues is when the ISP (Virgin in my case) email gets blocked because it's been used for sending spam by someone, not me.

As you've discovered, using the webmail option often works as the ISP tend to swap the server for that first, before telling clients there is any problem.

What I've been able to do is swap the outgoing mail to my own domain name server but it can be fiddly to set up and is frowned upon by using the outgoing server for mail it's not supposed to be handling.

There is something to look at. In the OE6 settings.
Tools - Accounts - (select the email address) - Properties - (click Advanced tab)
Is the outgoing mail (SMTP) set to 25 ? Try 465

It seems that IDNet have several different email systems, each with their own settings and servers. By you swapping to the 'securemail' option you may well have invalidated your own email address. More about that at https://www.idnet.net/support/guides/email/settings.php

Virgin Cable (100/6) + EE Mobile BB
Standard User Andrew_W
(knowledge is power) Sun 24-Jan-16 15:17:50
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: TMCR] [link to this post]
 
Thank you for all that!

Now, how about this!! I changed SMTP settings from 25 to 465 as you suggested and it didn't work at all, so, I changed it back to 25.

All now works as hoped with photo attachments not causing any problem at all. I wonder why??? wink

I already have tried the various email settings offered by IDNet so again thank you for whatever you did! smile

Andrew
Standard User TMCR
(committed) Sun 24-Jan-16 15:36:12
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: Andrew_W] [link to this post]
 
As Paul Daniels used to say 'Now that's magic!' smile

Sounds like something was perhaps corrupt and you've reset it by changing and changing back. Port 465 is often used as a secondary send option, Google especially. My own email provider uses port 2500 to send. Many ISP's trap port 25 and only allow their own messages to be sent.

I don't know if that's any explanation but at least it's working now.

Virgin Cable (100/6) + EE Mobile BB
Standard User Andrew_W
(knowledge is power) Sun 24-Jan-16 16:37:22
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Re: Considered UNSOLICITED BULK EMAIL, apparently from you


[re: TMCR] [link to this post]
 
I was never very impressed with Mr. Daniels but perhaps I should consider his magic next time! wink wink

Andrew
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