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Standard User mpellatt
(member) Tue 22-May-18 12:07:18
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The best support from an ISP. Ever.


[link to this post]
 
OK, so I've never used AAISP.

Nevertheless, the support I had from IDNet last week - in terms of checking the line, calling me to check things were OK whilst the ticket was open - was superb.

My connection had gone down, and I foolishly only rebooted the Vigor 130 modem rather than power cycling it (which of course recovered it), and realised this after my first call. Despite this, IDNet kept the ticket open all week and carried out extra line monitoring.

Superb !!

(Probably some dodgy BT kit somewhere - had another outage the next night which recovered without manual intervention before 07:00 - but others in the village were complaining of broadband down all morning,,,)
Standard User Adrian
(experienced) Tue 22-May-18 15:52:07
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Re: The best support from an ISP. Ever.


[re: mpellatt] [link to this post]
 
They are rather good aren't they. I even once had a promised call back out of hours at 0130, and not from their out of hours service either, one of the mainstream support staff!

Adrian
Standard User Vorlon
(fountain of knowledge) Tue 05-Jun-18 20:12:44
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Re: The best support from an ISP. Ever.


[re: mpellatt] [link to this post]
 
I always had a good service from Idnet and I'd be with them now if I could afford to pay the extra for that great service and product stability.. It's not a lot extra but it just enough to affect my budget.

Edited by Vorlon (Tue 05-Jun-18 20:13:33)


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Standard User wowitsme
(newbie) Sun 17-Jun-18 14:52:07
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Re: The best support from an ISP. Ever.


[re: Vorlon] [link to this post]
 
https://www.thinkbroadband.com/news/8086-aaisp-idnet...
Standard User wowitsme
(newbie) Tue 03-Jul-18 17:18:46
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Re: The best support from an ISP. Ever.


[re: wowitsme] [link to this post]
 
Im now a couple of days into my 1 month contract with idnet, ive had some slow downs in the evenings.... hopefully things will pick.

IDNET ~ 80/20
Standard User steve195527
(newbie) Tue 03-Jul-18 17:31:42
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Re: The best support from an ISP. Ever.


[re: wowitsme] [link to this post]
 
In reply to a post by wowitsme:
Im now a couple of days into my 1 month contract with idnet, ive had some slow downs in the evenings.... hopefully things will pick.

have you raised the issue with them or just hoping things will improve?
Standard User RobertoS
(elder) Tue 03-Jul-18 18:25:06
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Re: The best support from an ISP. Ever.


[re: wowitsme] [link to this post]
 
It'll improve around the 16th/17th wink.

My broadband basic info/help site - www.robertos.me.uk. Domains, site and mail hosting - Tsohost.
Connection - AAISP Home::1 80/20. 200GB. Sync 67055/12482Kbps @ 600m. BQMs - IPv4 & IPv6
Standard User wowitsme
(newbie) Tue 03-Jul-18 18:52:42
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Re: The best support from an ISP. Ever.


[re: Adrian] [link to this post]
 
Yes i've spoken to them and they can't find any fault, i've sent them more info and i'm waiting on word back.

IDNET ~ 80/20
Standard User sneekyhen
(newbie) Wed 04-Jul-18 08:39:14
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Re: The best support from an ISP. Ever.


[re: wowitsme] [link to this post]
 
looks like i may have to consider Idnet as my next ISP
Standard User jaydub
(fountain of knowledge) Wed 04-Jul-18 21:53:19
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Re: The best support from an ISP. Ever.


[re: sneekyhen] [link to this post]
 
In reply to a post by sneekyhen:
looks like i may have to consider Idnet as my next ISP


On what basis? One person reporting slow downs that is still under investigation by IDNet?

Since they moved to a BTw backhaul, I have had no slow downs other than those caused bt my AV package, which does impact single thread speeds on the TBB tester.
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