SVQ/NVQ was also a nightmare especially when trying to learn a new job,and then having to do some in the evenings.
If you're not technically minded like myself,then I'm afraid you will struggle!!
Just a number to management and you will be out the door.
No offence intended but I would not think that this job was suitable for anyone that was not technically minded. I know they really push the customer service aspect but I think being able to understand and learn the work quickly is more important than dealing with customers.