Imagine the scenario where I buy a smartphone online, with a 24 month contract. One where the phone is free and has unlimited data.
The phone arrives, but I find that there's no reception at the house (inside or out, but even without the former, it would be bad news).
Is there a realistic and easy cooling off period for networks / phones in this sense?
1) I had no idea of the reception other than online maps provided by networks.
2) I have to insert the sim and test the device to ascertain if there's coverage.
There would be little point in trying another phone or network if I find it works elsewhere. Now I'm relatively aware of my distance selling rights, but am concerned that mobile contract providers are not exactly easy to get such matters resolved (especially if support is non-UK).
This is a what-if scenario, and I'm just thinking through a few things up front.