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Anonymous
(Unregistered)Mon 04-May-09 15:10:43
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Vodafone complaints


[link to this post]
 
Any points welcome on how to proceed with complaints about Vodafone.

Their customer service seems anything but and Ofcom won't take a complaint unless all routes have been followed.

Sadly Vodafone website only gives details on how to complain about data protection and nothing else.

Thanks very much
Standard User rickw
(newbie) Mon 04-May-09 15:12:57
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Re: Vodafone complaints


[re: Anonymous] [link to this post]
 
Apologies my login didn't work for some reason.

R
Standard User ceedee
(committed) Mon 04-May-09 19:31:28
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Re: Vodafone complaints


[re: rickw] [link to this post]
 
Have you tried posting about your problems on Vodafone's forums?
VF support staff frequent them several times a day and they've got a reputation for getting things sorted out.
Good luck!


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Standard User zebedeee
(eat-sleep-adslguide) Thu 07-May-09 08:47:16
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Re: Vodafone complaints


[re: ceedee] [link to this post]
 
Best thing to do with Vodafone is to avoid them like the plague. Their CS staff lie, and they are deliberately evasive if you want to cancel or migrate. They've lost my business.

Home ADSL: Sky Max LLU
Business ADSL: ZeN Office 8000
Standard User ceedee
(committed) Thu 07-May-09 08:56:25
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Re: Vodafone complaints


[re: zebedeee] [link to this post]
 
Did you attempt to sort out your problem with VF via their online forums?
If so, I'd be interested to read the thread.
Standard User zebedeee
(eat-sleep-adslguide) Thu 07-May-09 10:49:07
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Re: Vodafone complaints


[re: ceedee] [link to this post]
 
No, I didn't. T-Mobile made me a much better offer, and I was quite eager and very relieved to get shot of Vodafone.

Home ADSL: Sky Max LLU
Business ADSL: ZeN Office 8000
Standard User tibtib123
(newbie) Fri 15-May-09 10:57:16
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Re: Vodafone complaints


[re: zebedeee] [link to this post]
 
What went wrong at vodafone?

mobile broadband contract phone and skype when will it end!!!

The Whole Truth
Standard User krazykizza
(newbie) Fri 15-May-09 16:18:52
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Re: Vodafone complaints


[re: Anonymous] [link to this post]
 
You can contact Otelo, the Office of the Telecommunications Ombudsman. which is the independant company they are registered with. Alot like Cisas. They are your first port of call if there is a complaint that cannot be resolved fully or has come to deadlock with Vodafone.

Entanet - 32db attenuration, noise 9db ~ stability = stable.
6mbps > 4.5mbps > 6.5mbps +1mbps upload
Falconnet > UKFSN > Norfolk Internet
Standard User zebedeee
(eat-sleep-adslguide) Sat 16-May-09 23:40:39
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Re: Vodafone complaints


[re: tibtib123] [link to this post]
 
In reply to a post by tibtib123:
What went wrong at vodafone?


What went wrong ? I tried asking for a PAC via the website, but nothing happened. So I phoned and asked them for a PAC, and was told that I had to do it by email.

I sent an email, and a week passed, and nothing. So I phoned again, and was told this time that I needed to fill in the form on the website. Still nothing.

So, in the end I cancelled the account entirely. Vodafone staff are rude and disinterested. I'm glad to be shot of them. Now all I have to do is to stop them sending me emails telling me that I can look at my non-existant bills online ! crazy

Home ADSL: Sky Max LLU
Business ADSL: ZeN Office 8000
Standard User BipolarBear
(committed) Sun 17-May-09 03:04:01
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Re: Vodafone complaints


[re: zebedeee] [link to this post]
 
i called vodafone 2 weeks ago for a pac, got through straight away, spoke to a customer service girl who was very polite. she tried to convince me to stay of course - and in the end i said i'd think about it a bit more - but she gave me the pac code over the phone then and there no problems at all. i only wanted it to move to o2 to get the £5 broadband discount.

--

O2 16M/1.3M
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