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Standard User sb742
(regular) Mon 28-May-12 17:46:03
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Problems with Orange 3G signal on T-Mobile? Sign petition


[link to this post]
 
http://www.ipetitions.com/petition/t-mobile-orange-s...

T-Mobile has implemented signal sharing with Orange. In theory this should enhance coverage--particularly 3G coverage--for T-Mobile customers.

The reality is that this signal sharing is not working properly. T-Mobile customers' phones are constantly getting stuck on Orange transmitters even when there is good T-Mobile reception available. This can mean customers have barely 1 bar of low-speed 2G ("G") Orange signal even when there is strong T-Mobile 3G signal available in the area.

T-Mobile say they have activated "smart signal sharing" which should prevent the above from occurring. However, this has failed to fix the problem. T-Mobile say customers can't opt out of the new scheme. It needs to take notice that for many of its customers the signal sharing scheme is counter-productive and *reduces* the quality of the service they are getting.

Please sign this petition so that T-Mobile/OFCOM realize the extent of this problem.

--
Be* unlimited 24Mb

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Standard User ukhardy07
(experienced) Mon 28-May-12 18:07:10
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Re: Problems with Orange 3G signal on T-Mobile? Sign petitio


[re: sb742] [link to this post]
 
I was going to switch to orange hmmm...
Standard User sb742
(regular) Mon 28-May-12 18:34:04
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Re: Problems with Orange 3G signal on T-Mobile? Sign petitio


[re: ukhardy07] [link to this post]
 
It is unclear at this point whether it problem affects Orange customers.


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Standard User bookey
(fountain of knowledge) Mon 28-May-12 19:02:36
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Re: Problems with Orange 3G signal on T-Mobile? Sign petitio


[re: sb742] [link to this post]
 
It's fixed.

The Orange and T-Mobile networks are now seen as equal to the device.
When going from 2G to 2G and 3G to 3G.
Work is in progress for Orange 2G to switch up to T-mobile 3G and vice versa.
It does not need a petition, the work is in progress.
A crude fix is to switch the phone to flight mode and back again.

Paul
Standard User sb742
(regular) Mon 28-May-12 19:15:19
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Re: Problems with Orange 3G signal on T-Mobile? Sign petitio


[re: bookey] [link to this post]
 
Sorry, it isn't fixed.

My phone is currently on 1 bar of Orange 2G signal in my house even though I regularly get 5 full bars of 3G+ T-Mobile signal here. Its purely because it has latched onto the Orange signal elsewhere and won't switch back, even though the T-Mobile signal is far stronger & faster.

Turning the phone off doesn't fix this. Flight mode on/off doesn't fix this. I have spoken to a T-Mobile rep in the shop last week who confirms that they had been getting complaints from a number of customers about this. Customer services (on the phone) will not admit the problem.

Therefore we need a petition.

Edited by sb742 (Mon 28-May-12 19:15:51)

Standard User bookey
(fountain of knowledge) Mon 28-May-12 19:16:49
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Re: Problems with Orange 3G signal on T-Mobile? Sign petitio


[re: sb742] [link to this post]
 
Trust me its 'being' fixed, I work for EE, very close to the network side of things.
Can you PM me and I can see if there is anything I can do?

Paul
Standard User pete_thomson
(fountain of knowledge) Mon 04-Jun-12 18:39:02
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Re: Problems with Orange 3G signal on T-Mobile? Sign petitio


[re: bookey] [link to this post]
 
In reply to a post by bookey:
Trust me its 'being' fixed, I work for EE, very close to the network side of things.
Can you PM me and I can see if there is anything I can do?


You anything to do with the guys based in BDP? Are the i-Systems guys still there??

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