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Standard User baby_frogmella
(experienced) Sat 23-Jun-12 21:31:49
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Anyone else having Vodafone Sure Signal problems?


[link to this post]
 
Hi
My Sure Signal unit (v2) has been running smoothly for the last 12 months but For the last day or so i'm not able to receive any incoming calls on both Vodafone mobiles (iphone 4 & 4s) using the Sure Signal...outgoing calls/texts are fine but all incoming calls go to voicemail. Done a hard reset, had my unit re-synced by support, de-registered and re-registered but still having the problem. Please tell me i'm not alone!
Cheers smile

TalkTalk Plus LLU ADSL2+ 18015/1019 kbps
Pioneer Kuro 428XD ISF'd
iPhone 4S 16gb
ThinkPad X220
Standard User Denisbh
(newbie) Mon 25-Jun-12 10:20:57
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Re: Anyone else having Vodafone Sure Signal problems?


[re: baby_frogmella] [link to this post]
 
Hi

I'm having exactly the same experience as you and similarly have failed to solve it so I'm here just to let you know that you are not alone. smile
Anonymous
(Unregistered)Mon 25-Jun-12 16:35:13
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Re: Anyone else having Vodafone Sure Signal problems?


[re: baby_frogmella] [link to this post]
 
Yes exactly the same here. worked for 3 months now even a hard reset doesn't work


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Standard User wingco1
(legend) Sun 01-Jul-12 12:44:57
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Re: Anyone else having Vodafone Sure Signal problems?


[re: baby_frogmella] [link to this post]
 
It seems to be a widespread problem
Standard User NuttyMucker
(member) Sun 01-Jul-12 13:53:57
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Re: Anyone else having Vodafone Sure Signal problems?


[re: baby_frogmella] [link to this post]
 
For once I have something that is working. In the past my SS has acted strangely but always seems to sort itself out within a few days.

Standard User baby_frogmella
(experienced) Sun 01-Jul-12 14:00:59
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Re: Anyone else having Vodafone Sure Signal problems?


[re: Denisbh] [link to this post]
 
Sorry for not updating this thread earlier but the following solution worked:

Hi Guys,
We have had a similar issue in the past and it has been caused by a back end server migration.

However as mention if you log into your online account and select manage your Sure Signal, you will need to change the postcode to a different one such as ST1 5GP, leave this for 10 minutes and then change it back to the correct postcode.

Once done you may still need to have your Sure Signal re-synced however, give this a go and if you need it re-syncing let us know the serial number and we can get it done. crazymileywink:

James

If you have any comments regarding how I have handled your query today, please complete our short feedback survey.

http://forum.vodafone.co.uk/t5/Vodafone-Sure-Signal/...

TalkTalk Plus LLU ADSL2+ 18015/1019 kbps
Pioneer Kuro 428XD ISF'd
iPhone 4S 16gb
ThinkPad X220
Standard User Denisbh
(newbie) Mon 02-Jul-12 16:20:13
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Re: Anyone else having Vodafone Sure Signal problems?


[re: baby_frogmella] [link to this post]
 
Hi

Tried that today and all appears well, I'm back in contact with the outside world!

Many thanks
Anonymous
(Unregistered)Mon 01-Oct-12 16:47:15
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Re: Anyone else having Vodafone Sure Signal problems?


[re: baby_frogmella] [link to this post]
 
I have a phone that works on my ss at home but not one at work. After many many calls to vodafone at my expense, the problem is still not fixed.
Standard User baby_frogmella
(experienced) Sat 13-Oct-12 07:48:42
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Re: Anyone else having Vodafone Sure Signal problems?


[re: baby_frogmella] [link to this post]
 
Oh dear....it seems there's a major outage with the SS judging by the posts on their forums & twitter. Mine has been down for 48 hrs now. Just the solid red power light, no white lights. Yet their phone support refuse to believe there could be problem at their end. May jump ship to O2 once they release their planned femtocell in the near future.

TalkTalk Plus LLU ADSL2+ 18383/1020 kbps
Pioneer Kuro 428XD ISF'd
iPhone 4S 16gb
ThinkPad X220

Edited by baby_frogmella (Sat 13-Oct-12 07:51:19)

Administrator MrSaffron
(staff) Sat 13-Oct-12 11:57:09
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Re: Anyone else having Vodafone Sure Signal problems?


[re: baby_frogmella] [link to this post]
 
Fingers crossed mine seems ok, but in the last few weeks have seen periods of no service from it

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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