My experience lasted 4 days.
Got my Sim on Monday 8th April. Using Ipad mini on a sim only 3GB deal. Great 4G - Lovely!. Sim was activated fine
First test was about 16 down in Cardiff City Centre. I live in Newport
First speed test at home. 8.24mbps down
But can you see what's wrong?
Exactly.. It's maxing out at 8.24mbps.
Upload? nice but with no tethering option until May for the Ipad mini pointless!
Called Disconnections Team on Tuesday - waited over an hour in the queue. was told sorry can't take call as they had closed for the day.(was 8PM I think)
Wednesday - called again. Waited 42 mins - answered by someone in above department. Transferred to another department. Was told I would get a call back. Got called back 10 mins later, put on hold and disconnected. Was about home time so no call again for me. (I also got sick of being called "mate" and this happened from Sunderland and Bristol call centres) If I wanted to be called Mate I would ring my mate!
Went to a store today so show them the problem, Staff seemed unintersted as I was not buying anything. Showed the guy and he said to me " look" in a rather stern tone.
" We limit the cells until we have enough customer to justify the demand" - which if so means they are mis selling - Oh my!
Came home ranting about this and convinced nothing would change my mind about leaving them. I called once more and after 12 mins I was answered by a chap who, to his credit actually cared for
Anyway I have been disconnected again (after sim was re activated early hours this morning) and that's the end of it but it's ironic how the last person I spoke to (who took on board all my feedback and sent it on as well as sending me an e-mail with the feedback he had sent back to the store and retail side) was the only one who spoke any sense!
I hope you all have better luck should you try them.
Edited by pcoventry76 (Fri 12-Apr-13 12:31:04)