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  >> Mobile Broadband (3G, 4G etc)


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Standard User Poppey
(newbie) Tue 10-Sep-13 22:17:14
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EE HUAWEI E5332 : Don't Touch it!


[link to this post]
 
I recently purchased one of the above EE dongles as I travel a lot. Boy what a mistake that was. As I was only using it mainly for business, I couldn't understand why EE keep telling me whenever I topped up that my data limit had already been exceeded. I then found out that dongle security doesn't exist. I was frozen out because someone else was using my IP address, and all my data.

Took it back to the shop and was given a new sim. Same thing happened. Took it back again and was pretty much told that it couldn't happen to an EE dongle and that I must be mistaken. Fortunately, I took the precaution of recording everything with screenshots.

They still didn't believe their precious dongle could be hacked. When I requested a refund, I was told the only remedy would be to purchase another one.

As if I came down in the last shower! EE dongles have a serious security problem which they are not admitting to, so as much as I don't want the hassle, it looks as though they are going to court. Perhaps they can explain to a judge how my IP address isn't really being used by other people, it just looks like it. In the meantime, if you value your security, and your wallet, don't touch an EE dongle.
Standard User pcoventry76
(knowledge is power) Tue 10-Sep-13 22:33:14
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Re: EE HUAWEI E5332 : Don't Touch it!


[re: Poppey] [link to this post]
 
I did notice in the last 1GB of my data allowance it was being chewed up more than I was using - 40MB was 120MB - it might have been a glitch.

How much did you put on PAYG? If it's less than the £35 it takes to file in the small claims court I would walk away. But it's up to you.

I agree they can be fools. Like when I was told that on a contract speed is capped to 8mbps for 6 months in case of fraud. What they meant was my area was more often than not restricted to it due to their naff coverage in my part of the world.

I hope you get it sorted sooner rather than later and without more cost.
Standard User jchamier
(eat-sleep-adslguide) Tue 10-Sep-13 23:26:36
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Re: EE HUAWEI E5332 : Don't Touch it!


[re: Poppey] [link to this post]
 
In reply to a post by Poppey:
Perhaps they can explain to a judge how my IP address isn't really being used by other people, it just looks like it. In the meantime, if you value your security, and your wallet, don't touch an EE dongle.

What IP address were you looking at??

Did you change the WiFi password at all? That is your security.

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/8 - Sync 50 / 9 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest


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Standard User Poppey
(newbie) Wed 11-Sep-13 09:11:52
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Re: EE HUAWEI E5332 : Don't Touch it!


[re: pcoventry76] [link to this post]
 
I would like to reply to both your comment and JChamier's comment at the same time if I may.

By the time I kept loading money onto the dongle, I guess it amounted to over £50; this included the vouchers I purchased, which I was later informed were useless.

I did have a security number, but it made no difference. As to IP address, it was the dongle's IP address. When I returned it to the EE shop first time, they looked and couldn't understand it, which is why they gave me a new sim.

The real danger with using EE mobile broadband is that once your IP address has been breached and someone starts using it, you do not know what sites they are visiting. It could be child porn or anything. The security problem with EE is a real danger and for them to ignore it is an even bigger one. So I say again, if you need mobile broadband, don't touch EE.

Finally, I had a 3 dongle for around 5 years. No problem. In fact very good. The only reason I changed my provider was I was travelling a lot in an area which didn't support 3, so was forced to change.
Standard User Stevenage_Neil
(member) Wed 11-Sep-13 09:26:46
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Re: EE HUAWEI E5332 : Don't Touch it!


[re: Poppey] [link to this post]
 
Are you sure you are not on a NSA/GCHQ watch list? smile
Standard User Poppey
(newbie) Wed 11-Sep-13 09:33:05
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Re: EE HUAWEI E5332 : Don't Touch it!


[re: Stevenage_Neil] [link to this post]
 
If I wasn't, I probably am now!
Standard User jchamier
(eat-sleep-adslguide) Wed 11-Sep-13 11:11:36
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Re: EE HUAWEI E5332 : Don't Touch it!


[re: Poppey] [link to this post]
 
In reply to a post by Poppey:
The real danger with using EE mobile broadband is that once your IP address has been breached and someone starts using it, you do not know what sites they are visiting. It could be child porn or anything. The security problem with EE is a real danger and for them to ignore it is an even bigger one. So I say again, if you need mobile broadband, don't touch EE.


This is the same as any dial up internet provider, or the majority of broadband providers (including BT, Sky and TalkTalk) where your IP address changes each time you reboot the router/modem.

Even 3 change your IP each time you power cycle the mobile broadband device.

James BT Infinity 2 19/09/2012 - Sold 42/6 - Getting 46/8 - Sync 50 / 9 Mbps @ 470m approx
14 years of broadband (ntl: cable to BT FTTC) - Router: Asus RT-N66U - Modem: Huawei HG612 speedtest
Standard User Stevenage_Neil
(member) Wed 11-Sep-13 11:42:23
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Re: EE HUAWEI E5332 : Don't Touch it!


[re: jchamier] [link to this post]
 
jchamier is correct. The usage and billing is tied to the phone number, (mobile and fixed line), the IP may change each time you log into a service.

Either your phone number has been hacked, (unlikely seeing as you had the SIM replaced), or your dongle is permanently connected and you have some background services running, Skype, Windows updates, Anti virus etc., etc.
Administrator MrSaffron
(staff) Wed 11-Sep-13 11:46:29
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Re: EE HUAWEI E5332 : Don't Touch it!


[re: Poppey] [link to this post]
 
Billing by ip address would be very odd. The underlying 3g layer is where the billing will be.

As others have said some un noticed activity may be the cause

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk
The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User dragon2611
(committed) Wed 11-Sep-13 12:36:52
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Re: EE HUAWEI E5332 : Don't Touch it!


[re: MrSaffron] [link to this post]
 
Perticullarly in Mobile networks where CGN (carrier grade nat) is often implemented meaning lots of subscribers share the same internet facing IP.
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