I signed up with EE for a Mobile Wifi dongle (Alcatel Y800), about 7 weeks ago; stupidly entering into a 2 yr contract. I did the data calculator on their website and was recommended a 3Gb contract but took up the 5Gb offer to be sure. However, 3 weeks into the first month all the data was gone! (I live in Southampton where we get double superfast). I couldn't understand where the data had gone because we don't download much or watch catchup tv, just maybe a few Youtube vids on mobile devices. we tend to use our phones for browsing and only a couple of hours in the evenings.
The next month my 5gig was all done within 2 weeks! We even used up 2.3Gb in about 3 days!! I have spoken to the tech guys (eventually) and have had mixed insider tips about the 'correct way to use mifi'; Don't use PC - use apps instead; change browsers; block pop-ups; don't stream in HQ, etc.... but doesn't that somehow defeat the purpose of signing up in the first place?
My gripe is that there is no forewarning about this massively increased data usage on the mobile 4G. The EE website just says 'come on in and let us take your money'
Tech have said they cannot provide details on where the data is being used up and have pledged a 2Gb add-on freebie - but not until my next refresh! I think I have been mis-sold............. anybody else been caught out?