Three's customer service have been less useful than a chocolate teapot. I called on Wednesday (whilst at work where I have perfectly good service) and they said there was a known issue with the local network and that it would take no more than 48 hours to solve. On Friday I received a text that the service was back to normal. Once I arrived back at home it was clear that this was just some automated text service rather than being linked to any actual network diagnostic team. I've called again yesterday and they were very apologetic saying that it shouldn't be any more than another 48 hours, though I'm not holding my breath.
Is there any way to find out what has actually happened at the mast and whether anybody is doing any work on it and a possible timescale for resolution? We actually rely on these services for internet and phone service (no land line available), I think it is shocking that there isn't even a temporary solution in place 5 days after an outage. If that was my network, I'd be out of a job.
Edited by Mortstar (Sun 08-Dec-13 12:04:26)