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Standard User Signhopuk
(newbie) Sat 26-Nov-16 13:07:19
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Re: EE data SIM not working on TP-link Archer MR200


[re: Fastbuck] [link to this post]
 
Hi
I'm not technical, but here's what happened to me.
I have a contract SIM with EE, about 3 months ago I brought the Archer MR200 and installed an outside aerial. Took out a shared SIM on my main contract.
Put Sim in router and was enjoying speeds of 70mbs, on a Wednesday about 3 weeks ago it suddenly stopped working. The SIM was giving off a 4g signal but no internet.
When I put my main SIM in the router it worked and vice versa when I put my shared SIM in my phone this too worked.
Called EE they couldn't detect any problem and suggested a new SIM, I went to EE Shop and took another SIM, this still didn't work.
Contacted EE again and they couldn't understand the problem, they raised the fault to level 2.
Level 2 downloaded the router software from TP and were able to relplicate the problem.
After about 4 days they resolved the issue, the router was not the problem according to EE.
The problem, explained to me was something to do with certain Data SIMS and IPV6 upgrade.
They had quite a few complaints about the same router which had stopped working and decided to issue support, even tthough the router was not EE.
I'm happy to give my mobile number on Private Message and you can call EE and explain that you have the same problem as me, they will find the ticket linked to my number and hopefully resolve for you.
Thanks Terry
Standard User chrigurndevon
(learned) Sun 27-Nov-16 15:36:23
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Re: EE data SIM not working on TP-link Archer MR200


[re: Signhopuk] [link to this post]
 
Thought I'd try Fastbucks's suggestion to create a new profile with different IPvx settings, but before I could, the router with the EE SIM decided to connect again straightaway with the default APN setting (IPv4). So it seems it was an issue with EE which they have resolved. So thanks everyone on this thread for your advice. In the end it seemed a collective moan to EE did the trick.
Standard User Fastbuck
(newbie) Sat 03-Dec-16 12:10:06
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Re: EE data SIM not working on TP-link Archer MR200


[re: chrigurndevon] [link to this post]
 
Anybody else in position to try checking the ip request on these routers? Would like to learn if this is bogus or not. I have a hauwei 4G router on EE sim and it works perfectly


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Standard User IanB151
(newbie) Mon 12-Dec-16 22:13:35
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Re: EE data SIM not working on TP-link Archer MR200


[re: Fastbuck] [link to this post]
 
I have just got the latest EE 4g router (Alcatel?) with 64gb per month and it connects brilliantly to every wireless device apart from a Vonets VAP11G that I use to connect wirelessly to BT You View box. The VAP11g works brilliantly off a Sky router but will not connect to the EE router for some reason. I will move the EE sim across to a TP-Link 4g router to see if that connects to the VAP11g but has anyone else had a similar issue with the EE sim or router?
Standard User IanB151
(newbie) Tue 13-Dec-16 19:23:40
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Re: EE data SIM not working on TP-link Archer MR200


[re: IanB151] [link to this post]
 
Update- moved EE data sim to TP-Link 4g router and all now working perfectly so the EE router is the issue. Tried a 3 sim in the EE router and it wil not accept it so the EE router is clearly locked to the EE network and will not work with the Vonets access point. I will contact EE to see if the router can be set to work with Vonets access points.......
Standard User hoxton_hugh
(newbie) Fri 07-Jul-17 15:28:43
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Re: EE data SIM not working on TP-link Archer MR200


[re: Signhopuk] [link to this post]
 
For what it's worth, I'm seeing similar symptoms with two different 4G modems.

I have a Teltonika RUT955 and a Sierra Wireless ES450. In both cases when I plug in an EE 'Business Mobile Broadband' 4G SIM, the modems pick up the EE LTE network but claim no data connection.

Putting the same SIM in my smartphone works fine and I get data. Conversely, putting other SIM cards into the same modems works fine in all cases -- I've tested O2, Vodafone, and an EE PAYG SIM (!)

That's right, the PAYG EE SIM works, but not the pay-monthly one. Which makes me think it's a problem at EE's end and not the modems.

I'll post again here if I ever figure it out.
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