Until yesterday afternoon. The broadband died and the phone had beep beep beep noises on it. After 30 minutes the phone line started working normally and the broadband came back to life. But logging in to the BT Home Hub 2 shows downstream connection about 3500Kb and upstream just 191Kb.
I spoke with BT Broadband support yesterday and they claimed it would all be fine in 2 hours.
Today no change. First I spoke to BT phone line support and they tested the line (which sounds fine) and said there is no fault. So I spoke to Broadband support again. Thery forced me to plug into the test socket, use two different filters and so on. No change of course. Then they said they were testing the line and could see a fault, which they were reporting. They said it would take 10 days before it would work and they were requesting reprofiling. They gave me a reference number.
I'm out of date on this but I though reprofiling was just resetting the IP profile (after the connection speed was low and then increased again) and that was automatic.
I can live with 3Mb downstream, but 200Kb upsteam seems very poor to me! What upstream speed would one expect (I get about 400Kb upstream at another location where the downstream is only 0.75Mb.) Please can you advise me?
Here is what the BT Home Hub 2 says:
Line state Connected
Connection time 0 days, 0:26:44
Downstream 3,542 Kbps
Upstream 191 Kbps
Modulation ITU-T G.992.5
Latency type Interleaved
Noise margin (Down/Up) 3.3 dB / 5.9 dB
Line attenuation (Down/Up) 40.0 dB / 23.5 dB
Output power (Down/Up) 0.0 dBm / 12.8 dBm
Here are the BT speed test results:
Download speedachieved during the test was - 2930 Kbps
For your connection, the acceptable range of speeds is 1200-4000 Kbps.
Your DSL Connection Rate :3542 Kbps(DOWN-STREAM), 191 Kbps(UP-STREAM)
IP Profile for your line is - 3124 Kbps
Upload speed achieved during the test was - 135 Kbps
Upstream Rate IP profile on your line is - 191 Kbps
Edited by Growltiger (Fri 10-Feb-12 16:24:45)