In June I had problems with my broadband. It intermittently was going on and off. After all the usual checks and multiple calls etc. it was agreed to send a BT engineer with the usual warning that "if it was my wiring inside the house there would be a charge £50". BT came on 20th June. In fact when he visited he said that it was the BT Socket that was at fault and replaced it. My wife asked if there would be a charge and he said "no it was free". Now I understood that all upto the Wiring/Master socket is BT/TalkTalk responsibility. I have just seen my last bill for September and I have been charged the £50.
I have just spoken to a man at TalkTalk about this and he was adamant that "as the BT engineer replaced the socket it was MY responsibility as it was in the house". Then to compound it I had agreed that the fault was fixed! On 21st of June the Broadband went off again. It was on/off until 30th June.
Now I ask how am I responsible for the main socket? Yes its in the house, should it be outside and then I won't be responsible? Please can someone answer me this question?
Secondly, I did say it was intermittent going on and off for hours at a time - no ADSL light. Yes it worked after the engineer left for about 24hrs. I think this is the typical BT cop out - they muck about at the exchange and knock out people's service then suddenly Mr Nobody fixes it. THe TalkTalk man kept saying "I had agreeed to the terms and conditions" but the Master Socket is surely NOT my responsibility? I have read numerous forums and they all say it belongs to BT. Yes it worked for 24hrs but that does not mean it was fixed. Why do I have to pay the £50 to talk talk.
I am very angry at my treatment. I have been with Tiscali/TalkTalk for over 10 years.