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Standard User Stinkerbell
(newbie) Fri 27-Dec-13 15:10:26
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Problems connecting new modem router


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My ISP is Plusnet and to date I've been using the supplied BT Openreach modem and Technicolor 582n router. At times this has struggled what with thick stone walls in our house and kids getting ever more gadgets. After some research Father Christmas brought me an ASUS N55U router. However, I am struggling to get it to work. When I connect it as shown in the manual all seems OK however the DSL light continues to blink rather than going solid. I've tried contacting ASUS and they have recommended the usual advanced fix (turn it off and then on again and if that doesn't work try a hard reset using the button the back) but this has no effect. I'm pretty sure the line must be OK as when I disconnect the ASUS and put the line back into the BT modem/Technicolor router then everything works fine. Any ideas?
Standard User panda
(committed) Fri 27-Dec-13 15:33:38
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Re: Problems connecting new modem router


[re: Stinkerbell] [link to this post]
 
Is the N55U VDSL capable? It looks like it's ADSL only:

Eats shoots and leaves.
Standard User Stinkerbell
(newbie) Fri 27-Dec-13 15:41:31
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Re: Problems connecting new modem router


[re: panda] [link to this post]
 
Not sure, I'll look in the book. How would I check whether my line is VDSL? I live in a small town in Somerset which is hardly the centre of the technology universe.


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Standard User Stanman_24
(knowledge is power) Fri 27-Dec-13 15:42:01
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Re: Problems connecting new modem router


[re: panda] [link to this post]
 
it can be used with the vdsl modem with latest firmware (creates an ewan port)

KRO BCFC smile

BQM
Standard User Stanman_24
(knowledge is power) Fri 27-Dec-13 15:42:27
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Re: Problems connecting new modem router


[re: Stinkerbell] [link to this post]
 
what does it say on the back of the bt openreach modem

KRO BCFC smile

BQM
Standard User Stinkerbell
(newbie) Fri 27-Dec-13 15:49:55
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Re: Problems connecting new modem router


[re: Stanman_24] [link to this post]
 
The BT box says that it is an ECI Telecom box, description NGA ECI CPE Modems Type 1B and the model is B Focus V-2FUb/r Rev B. The catalogue number is ON316150. The connection port just has DSL stamped on it and the relevant light on the front is also just labelled DSL.
Standard User panda
(committed) Fri 27-Dec-13 16:00:24
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Re: Problems connecting new modem router


[re: Stinkerbell] [link to this post]
 
Is it like this?
If so, you have a FTTC (Fibre To The Cabinet) service, which uses VDSL.

You need either a VDSL capable router (to replace both the Openreach Modem and Technicolor router) or retain the Openreach modem and use a router in the same manner as you use the 582n now.

Eats shoots and leaves.
Standard User Stinkerbell
(newbie) Fri 27-Dec-13 16:12:48
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Re: Problems connecting new modem router


[re: panda] [link to this post]
 
Yes my Openreach box is just like that. So rather than having to get Santa to fly back from the North Pole can I connect the ASUS to the BT box using an ethernet cable? If so any advice on how to proceed setting it up would be very gratefully received.

PS - I've checked via the Plusnet site which gives a link our exchange here in Frome. It says that 20CP VN are green and it has been enabled for WBC on 21CN if that helps?
Standard User Stanman_24
(knowledge is power) Fri 27-Dec-13 16:38:42
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Re: Problems connecting new modem router


[re: Stinkerbell] [link to this post]
 
yeh you have vdsl meaning the 55u is not a one box solution

KRO BCFC smile

BQM
Standard User ian007jen
(member) Fri 27-Dec-13 19:49:55
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Re: Problems connecting new modem router


[re: Stinkerbell] [link to this post]
 
connect the ASUS instead of the plusnet supplied router..connect the ethernet cable from the openreach modem into the WAN port of the ASUS..download the manual from the ASUS website http://dlcdnet.asus.com/pub/ASUS/wireless/RT-N66U_B1...

setup PPPoe using your plusnet username and password....if you need more help post back again

Ian
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