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Standard User Tantalus
(learned) Mon 28-Jul-14 20:59:09
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Internet connection mystery


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Thought I would relate this sage of events as it may help others.

On Saturday I was happily using the internet when at 2pm I decided to go to the gym. On returning at 4pm I found I had no internet access. At first I thought it was an ISP outage, but further investigation showed that there was no problem here.

The Belkin router (150N) indicator lights showed there was no wired connection. I assumed it was a problem with the router and bought a new one, the Belkin 600N.

The new router came up with the same problem. I unplugged the Ethernet connection from my desktop and plugged it into the Ethernet port of my laptop and repeated the installation.

This again was reported as a failure. However, I noted that there was a connection and was able to access the router from the laptop and set up basic parameters.

I then attempted to restore a recently made backup of the configuration but to no avail as the new router did not recognise the back up made by the old router. Fortunately I had kept a record of the parameters so was able to use this to manually configure the new router.

There are a number of problems with the Belkin 600N and anyone thinking of buying it should google first, eg try Intellistream.

With the new router configured and successfully working for basic operations, I then plugged the Ethernet cable into the desktop only to discover the same problem!

The Ethernet port (RJ-45) is reported as working correctly and the link LED is blinking showing data activity and the speed LED is RED. The drivers are uptodate.

My next step will be to try a new LAN card in the PCI express port. Will let you now what happens.

Edited by Tantalus (Mon 28-Jul-14 21:29:32)

Standard User Pipexer
(eat-sleep-adslguide) Mon 28-Jul-14 21:09:24
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Re: Internet connection mystery


[re: Tantalus] [link to this post]
 
Had lightning in area?

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Administrator MrSaffron
(staff) Mon 28-Jul-14 21:10:52
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Re: Internet connection mystery


[re: Pipexer] [link to this post]
 
Changed the Ethernet cable?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.


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Standard User BatBoy
(legend) Mon 28-Jul-14 21:11:52
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Re: Internet connection mystery


[re: MrSaffron] [link to this post]
 
Does wireless work?


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Standard User Tantalus
(learned) Mon 28-Jul-14 21:30:54
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Re: Internet connection mystery


[re: Pipexer] [link to this post]
 
No lightening, although it has been very hot in London
Standard User Tantalus
(learned) Mon 28-Jul-14 21:33:03
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Re: Internet connection mystery


[re: MrSaffron] [link to this post]
 
Yes, I tried this earlier on. It should be noted that the existing cable works with the laptop.
Standard User Tantalus
(learned) Mon 28-Jul-14 21:33:35
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Re: Internet connection mystery


[re: BatBoy] [link to this post]
 
Yes.
Standard User BatBoy
(legend) Mon 28-Jul-14 21:34:00
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Re: Internet connection mystery


[re: Tantalus] [link to this post]
 
I thought you were in Sussex?


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Standard User BatBoy
(legend) Mon 28-Jul-14 21:34:57
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Re: Internet connection mystery


[re: Tantalus] [link to this post]
 
Did the 150N also work on wireless?


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Edited by BatBoy (Mon 28-Jul-14 21:35:28)

Standard User Tantalus
(learned) Mon 28-Jul-14 21:43:04
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Re: Internet connection mystery


[re: BatBoy] [link to this post]
 
I did not try it. However, I have been looking at the documentation for the LAN card, Atheros AR8121 PCI-E ethernet controller. The speed LED is RED. In the manual there are three settings: Off (10Mps); Orange (100Mps) and Green (1Gps). No mention of red.

Just been looking at possible replacements. OS is VISTA (32 bit).

Reconnected the cable to the desktop and then did a scan for hardware changes on the driver and the connection returned!

Light is still red.

I'm really not sure what is going on. But at least I have an internet connection for the moment....

Just had a look at the event log and I wonder whether this message have any thin to do with it:

NtpClient was unable to set a manual peer to use as a time source because of DNS resolution error on 'time.nist.gov,0x9'. NtpClient will try again in 15 minutes and double the reattempt interval thereafter. The error was: No such host is known. (0x80072AF9) - Thought I'd resolved this by setting clock to time.nist.gov

Edited by Tantalus (Mon 28-Jul-14 23:02:58)

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