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Standard User Fluffypanzer
(newbie) Sat 04-Jun-16 22:16:14
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Strange Router Problem


[link to this post]
 
Hello All,

Am hoping someone can help with an irksome broadband issue. In summary, we lose internet connection every few days and can only regain it by rebooting the router. We've tried three diffent routers and have recently changed from BT ADSL to Xilo FTTC, but still the problem remains exactly the same. WiFi seems unaffected as the router can still be accessed from a laptop, but not the internet.

Many thanks for any help.
Administrator MrSaffron
(staff) Sun 05-Jun-16 10:04:03
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Re: Strange Router Problem


[re: Fluffypanzer] [link to this post]
 
Routers should cope with all eventualities in terms of the broadband dropping sync and needing to reconnect, so its odd to have three behave badly - what were the three devices tried so far?

The fact it remains after switching to FTTC suggests probably not down to the line or xDSL, but could be a stale session problem at the ISP end and the longer downtime from a reboot fixes this. Next time try just unplugged the VDSL2 cable for 10 minutes.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User BatBoy
(sensei) Sun 05-Jun-16 10:05:49
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Re: Strange Router Problem


[re: Fluffypanzer] [link to this post]
 
Which routers?

Do you have a separate modem as well?

Use the Ginp Formula to determine if your vdsl2 connection is with or without G.INP.
Divide your IP Profile by your Sync Speed and the answer is 0.9669 (with) or 0.9679 (without)


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