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  >> Home Networking, Internet Connection Sharing, etc.


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Standard User bobrey
(newbie) Mon 19-Feb-18 17:15:45
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The DNS server isnít responding


[link to this post]
 
How can I resolve this problem to get my Win 10 PC to access internet again?
All other laptops, tablets & smartphones connect ok with BT HH6 .
Administrator MrSaffron
(staff) Mon 19-Feb-18 18:12:42
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Re: The DNS server isnít responding


[re: bobrey] [link to this post]
 
Have you tried setting a DNS server manually on that PC?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bobrey
(newbie) Mon 19-Feb-18 18:24:54
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Re: The DNS server isnít responding


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Have you tried setting a DNS server manually on that PC?


If you mean typing in DNS addresses rather than obtaining automatically then yes. I assumed I shouldn't reboot PC after entering addresses , is that correct?


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Administrator MrSaffron
(staff) Mon 19-Feb-18 18:47:35
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Re: The DNS server isnít responding


[re: bobrey] [link to this post]
 
Should be no need for a reboot,

If you do a nslookup www.thinkbroadband.com

command from the command line it will give you information on what the machine is trying to use to resolve DNS.

If you have IPv6 partly configured then try turning off IPv6 support, and get the IPv4 stuff working first.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bobrey
(newbie) Mon 19-Feb-18 19:50:56
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Re: The DNS server isnít responding


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Should be no need for a reboot,

If you do a nslookup www.thinkbroadband.com

command from the command line it will give you information on what the machine is trying to use to resolve DNS.

If you have IPv6 partly configured then try turning off IPv6 support, and get the IPv4 stuff working first.


After typing nslookup in CMD I get "Default Server bathtub " and the bathtub IP address used for access.
After typing www.thinkbroadband.com I get message " Non-author active answer:
Name: www.thinkbroadband.com.cdn.cloudflare.net
Addresses: 240:cb00: etc
104.25.243.35
104.25..242.35
Aliases: www.thinkbroadband.com
>
Still nothing beyond BT HH even after turning off IPv6
Administrator MrSaffron
(staff) Mon 19-Feb-18 20:14:55
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Re: The DNS server isnít responding


[re: bobrey] [link to this post]
 
Bathtub is what?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bobrey
(newbie) Mon 19-Feb-18 20:28:36
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Re: The DNS server isnít responding


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
Bathtub is what?

Sorry don't understand
Administrator MrSaffron
(staff) Mon 19-Feb-18 20:45:21
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Re: The DNS server isnít responding


[re: bobrey] [link to this post]
 
To quote

"After typing nslookup in CMD I get "Default Server bathtub " and the bathtub IP address used for access"

I am wondering what device is called Bathtub - since it seems DNS resolution is trying to be done via that device

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User bobrey
(newbie) Mon 19-Feb-18 20:53:17
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Re: The DNS server isnít responding


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
To quote

"After typing nslookup in CMD I get "Default Server bathtub " and the bathtub IP address used for access"

I am wondering what device is called Bathtub - since it seems DNS resolution is trying to be done via that device


Sorry it was predictive text bthub became bathtub !! For bathtub read bthub
Administrator MrSaffron
(staff) Mon 19-Feb-18 20:57:19
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Re: The DNS server isnít responding


[re: bobrey] [link to this post]
 
Okay so the hub is passing on DNS results to the PC, what happens if you tracert labs.thinkbroadband.com in the command line?

Also this PC are you sure it is not blocked by the BT parental controls? i.e. there is a tendency for the parental controls to want you to authorise devices to have access, rather than be fully open by default

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
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