A. Agree totally with cheemag except that namesco's tech support is now based in Hyderabad not Bombay (but who's counting !). Nice people but followers of on screen scripts, no ability at all to be refered to a 2nd tier techie and any call put into customer services in the UK in desperation is a complete waste of time.
B. Have been with Namesco for quite sometime, way back to when it had its original entrepreneurial owners.
C. Well I be migrating ? - YES and probably to ZEN
I just had a bad experience with Namesco tech support after more than 4 years with Namesco.
I found myself in a similar situation to yourself, trapped in outsourced-call-center-script hell for days on end (well, perhaps limbo rather than hell - as you say, they're not unpleasant, but it can feel like it's taking a long time and you're not really going anywhere).
In my opinion, I felt the tech support service was disappointly slow, and I was left with an impression that they were unprepared to deal with anything more than trivial problems.
I migrated to Zen.
After a hiccup on the first day or two, Zen tech support swung into action and very quickly resolved the pre-migration problem. Actually, the total time during which the problem was resolved with Zen (with about 10-12 emails and 5-6 phone calls involved in a very tricky fault diagnosis over several days!), was the same as the time to make first contact with an engineer on namesco. The Zen techie that resolved the problem was extremely communicative and helpful - a joy to deal with (I say this as a former tier 2/3 techie myself).
Now, I have the same sync speed. But, I think the internet connection with Zen is faster overall in terms of download/upload speeds, particularly in the evenings. Price with Zen is actually about the same as what I was paying before with Namesco.
It's sad when a company you've been loyal to for a long time, decides to be less loyal to you...