Yes - it's definitely Newnet's fault. There is now a message on their support line about "major problems with the bandwidth tracker" and that all affected customers will be "re-connected/unblocked asap". Coupled with yesterdays major outage this does not bode well.
My router stats confirm that the bandwidth tracker is talking [censored] - I use ~3GB a month , they reckon I used 6GB in less than half an hour - at a max download speed of 5.5Mb? - you do the maths!!!
To add to this, after 45 minutes on hold at "customer services", and finally getting from no.12 to no.3 in the queue, they dropped me to a [censored] answering machine - not good customer services!!!
ETA from the Newnet status page;
"Broadband bandwidth usage 30.7.2011
July 30th, 2011 by GM
Newnet would like to advise customers of an issue with the broadband bandwidth usage which has occurred over night. This has resulted in 4-5GB of erroneous usage being applied to all users accounts for this month. This has also unfortunatly resulted in some users being placed automatically on hold for exceeding their monthly allowance. However the cause of the issue has been identified, Newnet engineers are working on the software issue and we anticipate that all affectd users will be back online shortly.
Newnet apologises for the inconvenience caused. Anyone wishing to discuss the matter further should contact the Newnet service desk via email to email@example.com or call 0844 8549289
Not much [censored] good if you can't actually get on line!
Edited by lcdman (Sat 30-Jul-11 17:33:38)