Apologies for any confusion caused by this issue. I have now updated the service status page with the latest update following full investigation and resolution of the problem. Any users wishing to discuss this matter further should contact the Newnet service team in the usual way.
Following investigation it has now been identified that the discrepancies experienced with some users bandwidth usage was caused by the service outage on Fri 29th July. This resulted in 4-5GB of extra usage being applied to some accounts incorrectly. Newnet has made the decision as a result of this event to remove all bandwidth usage for all broadband services, from 1300hrs 29th July until approx 5pm today 1st Aug 2011. This has therefore removed any unfair usage for those accounts affected, and any users who were not affected will also have effectively free usage for this period.
The bandwidth accounting service is now back online and calculating usage as it should as of 5pm. Newnet apologises again for the confusion and inconvenience this may have caused. Please rest assured Newnet continues to take itís responsibilities to customers and the data we provide on their usage very seriously and will work to resolve any issues which should arise as quickly and efficiently as possible.