0.11Mbps with NewNet

Hello all, I live in Maidenhead, have been with NewNet for a couple of years. Our broadband speed has never been that good here but recently it has been dreadful.

Here is a link to the SpeedTest.net results:

http://www.speedtest.net/result/1905580106.png

I have a NetGear DG834G router, here is its current status:

Account Name xxx@adsl.newnet.co.uk
Firmware Version V2.10.22

ADSL Port
MAC Address 00:0f:b5:c1:44:e5
IP Address a.b.c.d
Network Type PPPoA
IP Subnet Mask 255.255.255.255
Gateway IP Address 212.87.69.130
Domain Name Server 212.87.64.7
212.87.64.10

LAN Port
MAC Address 00:0f:b5:c1:44:e4
IP Address 192.168.0.1
DHCP On
IP Subnet Mask 255.255.255.0

Modem
ADSL Firmware Version 3.02.06.00
Modem Status Connected
DownStream Connection Speed 160 kbps
UpStream Connection Speed 448 kbps
VPI 0
VCI 38

Wireless Port
Name (SSID) NETGEAR
Region Europe
Channel 11
Wireless AP Enabled
Broadcast Name Enabled

____________________________________

System Up Time 236:01:40

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 7498 8061 0 2258 9468 00:14:20
LAN 100M/Full 819977 753005 0 1169 226 236:01:36
WLAN 11M/54M 22373 3024 0 7 0 236:01:27

ADSL Link Downstream Upstream
Connection Speed 160 kbps 448 kbps
Line Attenuation 48 db 15.5 db
Noise Margin 6 db 19 db

________________________________________

I was wondering if you could give me any clues as to why our broadband is so slow.

Thanks in advance.

Edited by MrSaffron (Tue 01-May-12 13:04:41)

Does your telephone work?

Yup, no problems at all with that.

We did wonder whether it could be the line from the house out to the telegraph pole on the road. Or the pole on the road to the exchange. Do these things make a difference?

It can happen that one wire of the pair becomes detached, anywhere between you and the exchange. When that happens you get extremely low broadband speed, because it works degraded on one wire, and no phone because that needs both wires.

If your noise margin had been higher I would have suspected you just had a bad sync a while ago, and hadn't re-started the router since. Simply turning the router off for a couple of minutes might fix it. Probably not, but it does no harm.

If it doesn't, I suggest you try a factory reset of the router. (Unless you have lots of your own settings in it such as port forwarding and fancy settings). You will probably need to re-enter your Newnet login details if you do that.

Factory rest is done with the router on and connected by pressing (gently but firmly) the end of an opened up paperclip into the Reset button hole on the back, holding the button depressed for a few seconds - until the lights start to flash.

It might be a good idea to delete the OP's MAC and IP addresses in the original post

In reply to a post by Tacitus:

It might be a good idea to delete the OP's MAC and IP addresses in the original post

Good point. Only staff and mods can do that, so you would be best raising it in TTTS. Google will probably already have them anyway ... yes it has.

A little history is needed? At 48dB attenuation one would expect 4 to 5 Meg from ADSL, so did you ever see that.

If not then, it may be the problem has existed for ages. Have you checked from the master socket test socket, eliminated any alarms of Sky boxes connected to the phone line?

The attenuation's do look a little odd, as upstream is so low compared to downstream, usually upstream is around half the downstream.