Hi, I am new here so be patient!!
Since the 1st of May my usage has suddenly shot up, as i am on a capped package i check it regularly.I received an e-mail from NewNet saying i was over my limit and when i checked it it showed usage at times when my computer was not even on, even during the night.
My router has a changed password to be able to get into it, my wireless is encrypted and secured with a long password and my ip address is changed from the default. Newnet are trying to tell me it is my router- a "TP-LINK" as them and "BILLION" make routers are being hacked and suggest buying a new router " possibly netgear as they dont get hacked" !! are they pulling my chain? it seems a coincidence the they have done system upgrades and then emergency repairs on exactly the same day my problems started. I do not mind repacing my router but not if it is their problem and i am just being "fobbed off" until they sort the problem.
Are any other member having problems with NewNet?? all replies would be appreciated