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Standard User MaddogBattie
(fountain of knowledge) Wed 15-Apr-15 11:54:38
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Slow Speeds - Windows Updates - Really?


[link to this post]
 
Our broadband speeds have dropped from the normal 2Mb/s or so down to the point where loading a speed tester times out. Basically unusable.

Current Timico status:

Services Affected Broadband, MPLS
Start Time April 15th 2015 8:30am
End Time April 15th 2015 1:00pm
Description We would like to advise customers that we are currently seeing a reduction in broadband speeds across our ADSL and FTTC customers.

We suspect that this may be related to a large number of software updates released by Microsoft and Google, however we are currently investigating this problem and attempting to alleviate the situation.

We would like to apologise for any inconvenience caused by this issue.



Really? I can understand a network capping out due to unusual demand though this still is poor. However, if it degrades by knocking out people on 2Mb/s links then something must be wrong. Surely it should just degrade so that everyone has 50% of their normal speeds or something. Maybe a minimum of 100kb/s for everyone so at least we can at least load the odd webpage to find out what is going on.
Standard User proxima
(newbie) Wed 15-Apr-15 13:20:58
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Re: Slow Speeds - Windows Updates - Really?


[re: MaddogBattie] [link to this post]
 
I'm having a similar problem (although my ADSL connection is still showing the normal speed - around 8Mbps - in the router, my connection is next to useless).

The whole "MS and Google updates" thing sounds a bit odd. Presumably if that was the case *all* ISPs would be having a similar problem - unless NewNet are much closer to capacity than others and this has tipped them over the edge?

Either way, I've got just enough connection to Google "Zen" and "Andrews and Arnold", and unless NewNet give us a real assurance that they've fixed the underlying problem, I'm out of here. I've lost half a day's income already, and I just can't afford for this to happen at all often.
Standard User MaddogBattie
(fountain of knowledge) Wed 15-Apr-15 13:22:51
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Re: Slow Speeds - Windows Updates - Really?


[re: proxima] [link to this post]
 
Would you add Idnet to that list?


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Standard User proxima
(newbie) Wed 15-Apr-15 13:33:49
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Re: Slow Speeds - Windows Updates - Really?


[re: MaddogBattie] [link to this post]
 
Never heard of them (to be fair, I've been with NewNet since 2008, and this is the first problem I've had that I can remember - and I use my connection pretty solidly for about 12 hours most days). But yes, I will certainly add them to my list.

So I haven't shopped around much, and I won't chuck NewNet out straight away. But I'm annoyed that it took them so long to get a status message up (it *wasn't* up at 8am like it says - it was showing all green when I rang at 10:30am). And their "MS updates" excuse doesn't convince me, unless they're much closer to capacity than most other ISPs in the country who are having no problems at all according to everyone I know.
Standard User MaddogBattie
(fountain of knowledge) Wed 15-Apr-15 13:38:23
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Re: Slow Speeds - Windows Updates - Really?


[re: proxima] [link to this post]
 
Agreed.

Support had been swamped so that sales were answering phones so they knew there was an issue but nothing on the website until later.

Been with Newnet for ages with £20 unlimited which has been working fine for the most part. Thinking of moving now though.
Standard User 961a
(learned) Wed 15-Apr-15 14:01:34
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Re: Slow Speeds - Windows Updates - Really?


[re: MaddogBattie] [link to this post]
 
Much the same here this morning, rubbish speeds, and I'm with BT internet

So don't rush to judgements about your ISP

All back to normal now
Standard User proxima
(newbie) Wed 15-Apr-15 14:12:23
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Re: Slow Speeds - Windows Updates - Really?


[re: 961a] [link to this post]
 
Fair enough - that is worth knowing, thanks.
In reply to a post by 961a:
Much the same here this morning, rubbish speeds, and I'm with BT internet
Standard User MaddogBattie
(fountain of knowledge) Wed 15-Apr-15 17:31:12
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Re: Slow Speeds - Windows Updates - Really?


[re: proxima] [link to this post]
 
Back working here now
Standard User dheaven
(newbie) Thu 16-Apr-15 06:30:53
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Re: Slow Speeds - Windows Updates - Really?


[re: MaddogBattie] [link to this post]
 
As another long-time NewNet customer, I agree that the tardy acknowledgement of this latest issue on their status page and their less than convincing explanation is unacceptable. Regrettably, it has also prompted me to start investigating alternative ISP's.

MaddogBattie, what is your "£20 unlimited" tariff called? I am on "Essential" (3 GB per month for £11 (ex VAT)) but apparently my only upgrade path to "Unlimited" would cost me £70 (ex VAT) per month!
Standard User MaddogBattie
(fountain of knowledge) Thu 16-Apr-15 09:29:06
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Re: Slow Speeds - Windows Updates - Really?


[re: dheaven] [link to this post]
 
It was an offer I grabbed years ago. Long since ended I'm afraid.
Standard User proxima
(newbie) Thu 16-Apr-15 09:51:47
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Re: Slow Speeds - Windows Updates - Really?


[re: MaddogBattie] [link to this post]
 
It's pretty sluggish again this morning. Anyone else?

I asked them for an explanation of what happened and what has been done to prevent it happening again, but all I've had so far is the standard "it's up again now, sorry for the inconvenience". Oh dear.
Standard User MaddogBattie
(fountain of knowledge) Thu 16-Apr-15 09:55:35
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Re: Slow Speeds - Windows Updates - Really?


[re: proxima] [link to this post]
 
Slow again here too. Was ok last night.
Standard User dheaven
(newbie) Thu 16-Apr-15 10:07:37
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Re: Slow Speeds - Windows Updates - Really?


[re: proxima] [link to this post]
 
It was fine here overnight and OK first thing this morning but then suddenly slowed right down around 09:30 today - very similar to what happened yesterday.

Priority for NewNet/Timico is to permanently resolve this issue but they also need to come up with a more credible explanation for their customers.
Standard User MaddogBattie
(fountain of knowledge) Thu 16-Apr-15 10:29:17
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Re: Slow Speeds - Windows Updates - Really?


[re: dheaven] [link to this post]
 
It is better than yesterday for us but only just.

http://www.thinkbroadband.com/speedtest/results.html...

and yes Timico need to come up with a good explanation.
Standard User MaddogBattie
(fountain of knowledge) Thu 16-Apr-15 10:33:07
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Re: Slow Speeds - Windows Updates - Really?


[re: MaddogBattie] [link to this post]
 
Wife has just spoken to them.

They are still having capacity problems due to updates - it gets better in the evening as people at work go home, updates continue to download when they switch on next morning. I suggested updating the network status would be helpful as there's nothing on it of use but apparently they have to get someone else to do it eyeroll. They are aiming to increase capacity so that when MS updates happen next month the service can cope.


Not too happy with that response.
Standard User proxima
(newbie) Thu 16-Apr-15 12:19:52
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Re: Slow Speeds - Windows Updates - Really?


[re: MaddogBattie] [link to this post]
 
In reply to a post by MaddogBattie:
Not too happy with that response.


No - they'll certainly need to sort this out properly once and for all - I'm losing work here and I'm sure I'm not the only one. I've not heard of an ISP having bandwidth problems just caused by routine updates since the 90s, and I'm a bit worried if they're really running that close to the limit.
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