Glad to hear you've been happy with your ADSL service - we aim to please
You're right to say that we're mainly a business ISP, but we have many thousands of residential customers UK-wide. Some being home-based businesses, but the majority being normal residential households. So we're very happy to welcome new customers to our services whether they are residential customers or businesses.
We use BT Wholesale and TalkTalk Business to supply ADSL and FTTC, depending on location. Because the majority of our customers are businesses the busiest times on our network are typically 10am to 6pm, during which time we prioritise VoIP traffic. During the recent daytime England game we saw a 300% increase in our normal daytime bandwidth demand and still coped well without complaints.
Other more residential ISPs have a busier network in the evenings and at weekend than we do. So ironically - although we don't advertise ourselves as a residential ISP our network is lightening fast at evenings and weekends because it is basically our quiet time. Our customer service and tech support is open 8am-6pm Monday to Saturday. We typically answer the phone in under 30 seconds and you can avoid the 0844 costs by calling 01636 858919.
Hope that helps and you do choose to go with us, but good look whoever you decide to use.