NILDRAM have (apparently) U-turned !!! Read this!!

I received this email today as a further response to a request for a MAC.

"Further to me supplying your mac code, We have taken into account the
comments about traffic management, and as a result of feedback has
invested significantly in network capacity to support this change. This
enables all customers to use high bandwidths for any traffic type at all
times. However individuals who persistently download excessively high
volumes of data using NNTP or P2P will be asked to limit their usage to
reasonable amounts to prevent impacting the quality of service for
others.

So if you wish to stay, we have now stopped the management policy.
Please let me know what you wish to do"

It was from Natalie Palumbo, Retention Agent.

Too late for me and I suspect many others - the cat is out of the bag.

Incidentally - it's not normally possible to invest like this in a period of days - typically it takes weeks if not months of planning - if that's been shortcircuited and done in days then that's just as worrying to me.

First time online 1987 - 9600 baud dialup at national rate
BTopenwound 512k 1999-2003
<n>ildram BroadbandMax 2003-2006
entanet 2006-

Edited by hunnymonster (Tue 31-Oct-06 15:47:30)

I'd ask what they mean by "network capacity". New central on its way? A 155 or a 622? A bit vague ... And I'm not sure how you go about asking someone to limit their usage if they're inside their cap, either.

But anyway, the plot thickens.

stephen_f2s
ex-freedom2surf employee
AOL >> Moose >> NetDirect >> Demon >> BT Openworld >> f2s >> Be
Cashback.

Im not interested after the way youve treated your customers.Just give me my flaming MAC as Ive found a better ISP!!!!

rereg

What a mess they've turned into. No notice of this from them either. Lovely tin pot ISP it is turning (turned!) into.

"My God...it's full of stars"

"...doubt everything with a good heart..."

I think it may take a very long time for them to get the confidence of the customer back.

"My God...it's full of stars"

"...doubt everything with a good heart..."

WTF hasn't this been put up on here?by them why are you posting it and not them.
rereg

I'm gone, so it's too late to get me back. I've lost my faith in Nildram.

Wellard.
Control our lights from the Internet at http://www.theconexus.co.uk/

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Guys,

At least if this is true they still listen to the customer base, for some of my accounts its too late but i have still got 3 more to move.

I think we need an offical statement quickly. I know it doesnt forgive them for the way its been handled but at least there is a light still glowing somewhere in Nildram towers.

That light is someone else switching stuff off for us.

"My God...it's full of stars"

"...doubt everything with a good heart..."