Sky Broadband

Hello
I have been receiving sky broadband for about 2 years with speeds of 4 Mb. About 7 weeks ago it dropped to 0.5 and i have tried to get SKY to fix it, they sent me a new router etc but nothing has worked. They say the maximum my line can receive has droped from 4 to 0.9. They said theres nothing they can do and its BTs fault. They even suggested I ring BT but I cant believe they will do anything as Im not a customer. Has anyone got any ideas?

Thanks

Paul

Here's an idea, post your line stats - attenuation, snr.

Thanks

How do I do that?

http://www.kitz.co.uk/adsl/frogstats.php for guides for most hardware

On the phoning BT - if you pay Sky for broadband then its down to them to chase their supplier. Does Tesco make you call Heinz if they run out of Ketchup?

Andrew Ferguson, andrew@thinkbroadband.com
www.thinkbroadband.com - formerly known as ADSLguide.org.uk

To be fair Sky told me I should ring BT.

Thanks for the help here is my line stats.

Port Status TxPkts RxPkts Collisions Tx B/s Rx B/s Up Time
WAN PPPoA 59169 76779 0 107 1031 22:00:22
LAN 100M/Full 236499 187720 0 959 144 72:54:16
WLAN 11M/54M 0 0 0 0 0 00:00:00
ADSL Link Downstream Upstream
Connection Speed 992 kbps 416 kbps
Line Attenuation 46 db 29 db
Noise Margin 7 db 21 db

Sky are wrong.

It's the ISP who contacts BT, if there's a fault with ADSL .

In reply to a post by Anonymous:

ADSL Link Downstream Upstream
Connection Speed 992 kbps 416 kbps
Line Attenuation 46 db 29 db
Noise Margin 7 db 21 db

You're being limited by excessive line noise, probably your end. Likely causes are Sky TV box, Ringwire, or new source of noise like DECT phones.

Also a chance of cheap xmas lights!

Adam
Sky Max LLU

thanks for replying. I have dect phones and its plugged into the skybox, but my setup has not changed for a couple of years. I used to get 5meg down the line. Any ideas?