I think having a landlord/managing agent speak for the development is a great idea. Since they're also not really compelled to do anything about this on our behalf either, I'm going to have to help them. Where/who would they write to ?
I think part of all of our frustration is that finding out reasons for the delays from BT is impossible. Who can you contact (aside from the 'register your interest' surveys on their website) ? I would be happy to write to BT myself, but I have no idea how to get in touch with someone who is likely to respond to me.
EO lines are phone lines that go directly back to the exchange rather than going via an intermediary cabinet. Such lines are often short lines close to the exchange but there are many cases also where the lines are quite long and thus not geting the higher speeds enjoyed by EO lines closer to the exchange. In our case the line length is around 3Km but I have seen others report having EO lines of 5Km or more. Currently BT are not permitted to use VDSL on EO lines due to possible cross-talk (VDSL is used for the connection between FTTC cab and the end user rather than the slower ADSL). Even if BT were permitted to use VDSL on EO lines it wouldn't help those of us on long lines.
BDUK = Broadband Delivery UK. National Broadband Scheme for the UK: Supporting the local and community roll-out of superfast broadband
This is a scheme using a of mix of EEC and UK funding together with funds from the contract winner (to date I believe only BT has been awarded a BDUK contract) to upgrade speeds where BT has decreed that upgrading the area to not be commercially viable. Mostly being used in rural areas but I see no reason why this funding shouldn't also be used in built-up areas where speeds are still poor and well below the UK/EEC goverment target of I think 30Mbps by 2015. ThinkBroadband has numerous articles on its main site regarding BDUK.