Herne Bay, Kent

Hi guys,

Just a quick post in an attempt to get some help! See info below:

Operation Mode ADSL2
Bandwidth Down/Up(kbps) 1611 / 579
SNR Margin Down/Up(dB) 11.4 / 12.2
Attenuation Down/Up(dB) 56.0 / 33.8
Power Down/Up(dBm) 0.0 / 12.3

I'm not too wise on all this but shouldn't I be getting more than 1611kps down at 56dB attenuation?

Cheers!

Yes you should. Whose service are you one?
Were these stats gathered just after restarting the modem?

It is worth testing at the test socket, but most of your speed has gone in the higher target noise margin, which at 12dB, rather than the more usual 6dB, is costing you 1.5 to 2 Meg of speed.

That was after about a week of the modem being on, they're the same after being restarted.
TalkTalk essentials I'm on (irrelevant but I think its on the plus package as there's no bandwidth cap)

Sorry what do you mean by testing at the test socket?

Is there anything that can be done to gain some speed back? Sick of this poor internet!

Thanks for the reply

http://www.thinkbroadband.com/images/faq/faceplates/...

A BT master socket, with faceplate unscrewed to show the test socket.

Gaining speed back, get talktalk to change your profile from the 12dB target margin to their 6dB margin. Best done using the TalkTalk member forums.

From test socket:

Operation Mode ADSL2
Bandwidth Down/Up(kbps) 3119 / 596
SNR Margin Down/Up(dB) 12.6 / 11.7
Attenuation Down/Up(dB) 57.0 / 34.3
Power Down/Up(dBm) 0.0 / 12.3

That looks more like it!! Why am I getting 3119kbps from the test socket and on avg ~1700kbps from the normal socket??

Thanks again for your help!

Looking further into it I think I might need to get a NTE5 faceplate to resolve the issue??
I have the one on the right and I need to buy the one on the left? Will this resolve my problem?

If that's the case do the wires going into the faceplate feed into a removeable plate I can transfer or will I need to transfer the wires themselves individually and sequentially into the new faceplate?

Don't know but your link doesnt work!

You connect any wiring in the present face plate to the equivalent positions on the filtered faceplate.

Weird, the link works fine for me!
Just for you though...
The one I have
The one I need

http://www.thinkbroadband.com/faq/sections/radsl.htm...

Shows how to remove the ring wire, which should hopefully keep the speed, even with your wiring.

If you get the 3Meg going smoothly, then fancy a bit more speed, then try asking for the margin to be dropped a bit on the TalkTalk member forums. It is worth waiting for a week or so after having fixed the wiring, as this lets them see the line running better too.

Sorry Andrew, just to clarify, can I keep the 3000kbps by just removing the ring wire and not installing a new faceplate??