Its a shame that Bt are willing to take the monthly fees for broadband and allowed to get away with supplying a fraction of what you have purchased. It seems this is the only industry that is allowed to use the words upto but i am sure if the rest of the world operating in this fashion then we would not be best pleased
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So what, exactly, do you think it is that you have purchased?
ADSL as a technology is critically dependant on the distance between the exchange and the home so they cannot provide a high speed at a long distance yet the connection costs remain the same. While the bandwidth that is usable at higher distanances is obviously less it is the provision of the connection that is the major part of the cost.
It is "unfortunate" in your case that in the UK we have a "sell the speed" rather than a "sell the data transferred" approach but that is the way it is sold by virtually all providers including SKY, TT and BE/O2 LLU where the BT involvement is less.
The fact you live in Torquay is not really significant, the issue is that you have a long line (which happens in most areas) and, I assume, do not have access to FTTC/FTTP?
BT Infinity 2 - IP profile 77 / 20 - super fast!
Previously BE Unlimited - 21,000 Download 1,200 Upload but then moved house - 6,500 Down, 1Mb/s up - gutted!
Ex <n>ildram , been to SKY MAX - 15,225 Download