I live in a place called Whiteley, between Southampton & Portsmouth.
I am connected to Cabinet 102, and BT can offer and outstanding and remarkable broadband speed of 0.2mbps (they said on the phone the other day)
I've checked today, but thought i'd check my neighbours who can get 17mbps! err hang on, the telephone entry point is less than 1meter.
I've checked the BT wholesale and says i'm connected to Cabinet 102 Whiteley Exchange, my neighbours doesn't say the cabinet but says its connected to Locks Heath exchange, strange but fair enough...
The annoying bit is, next to Cabinet 102 is a newer Infinity cabinet with the vents, and looking at Google Street Maps, the picture was taken in September 2012, yet it's still not working
Now on the MORE frustrating bit, I emailed nga.enquiries@openreach and they say "Yes the cabinet is fibre live, order Broadband from your provider and we'll enable it"
I get excited (for the 1000th time) ring BT and they say "nope, you cannot get infinity, just 0.2mbps"
I asked BT if they can talk to BT Openreach and they said it's illegal and can't I need to contact my MP!!!!
I just don't understand what's going on, the whole of Whiteley is only around 15 years old top, it's not in the middle of Mordor or anything like that.
What other options do I have to get this resolved? I'm thinking of making a lengty case with information and pass to Watchdog or something, but all I want is broadband and it shouldn't be this difficult.
My postcode is PO15 7DQ, if thats helps