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Standard User janestanners
(newbie) Sun 28-Jun-15 16:14:20
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More of a speck than a spot


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Hi forum users,
I am living in an area with ADSL download speeds generally btween 1.5 amd 3.0 Mbps. However my particular line will only support a speed of about 0.7Mbsp. This has been established over the last 5 weeks or so, after my normal 2.0 Mbps suddenly dropped to its current level. I have had "line degradation" confirmed by openreach engineers (3 so far) and as the cabinet which serves my house is "at capacity" I cannott have a different line (lift and shift).
This leaves me stuck as a tiny speck of poor connectivity in the midst of a sea of well connected neighbours and friends. My immediatte neighbour has a speed of around 4 Mbps, more than i have ever had. I understand that each line is different and he is lucky and I am not with my "bad" line.
However I am now in the position that BT, my ISP, are about issue a letter of deadlock and basically say nothing more can be done. I am soooo frustrated.
My question is: has anyone else had the same experience and if so how did it end?
I am on a very limmited budget so satelite install is not an option. However I have looked at some of the wireless options and am waiting to find out if there is any coverage for me. Just feel like Im a very small voice right now, Bt and Openreach dont care much about my service. They seem much more interested in the big roll out plans for fibre. Although its possible that my cabinet might be enabled, we are under review, if my line is this poor will there be any speed down my line even then???
Family life after having reasonable broadband, almost impossible when its taken away
Administrator MrSaffron
(staff) Sun 28-Jun-15 17:00:45
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Re: More of a speck than a spot


[re: janestanners] [link to this post]
 
First step is copy of modem stats, moving to a provider with a different dlm system may help

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User MCM
(fountain of knowledge) Sun 28-Jun-15 17:06:52
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Re: More of a speck than a spot


[re: janestanners] [link to this post]
 
Bt and Openreach dont care much about my service
I'm not sure that that is strictly true as you say you have three engineer visits. As with any other commercial operation there have to be limits as to how much a business is prepared to spend to satisfy a customer and I suspect BT may have reached the limit of what they consider to be reasonable, hence the deadlock letter.

If your local BDUK program is considering contributing to the cost of installing FTTC (or perhaps even FTTP if very lucky) then all will not be lost especially as the quality of the E-side copper, that it the copper or aluminium between the cab and the exchange, will not be a factor with speeds solely determined by your distance for the cab, rather than the exchange, and the quality of the D-side, that is the copper or aluminium between the cab and your property.


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Standard User janestanners
(newbie) Sun 28-Jun-15 17:32:18
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Re: More of a speck than a spot


[re: MCM] [link to this post]
 
Thanks for reply,
I'm relieved that fibre to cab shouldn't cause a slowdown, other than a distance related one. My exchange is fibre enabled to cabinets 1 and 2. I am served by cabinet 4/1 via cab 4 so hopefully this might get onto the to do list soon.

As far as openreach/BT concerned I appreciate your point, but as Im sure you are aware the customer service experience through BT is every kind of frustration, and if my broadband/telephone line is faulty they are supposed to fix it aren't they?
The reason they cant replace the line as they would normally do, is as I said, the cabinet which serves my whole village is at capacity. It has been this way for at least 9 years which is how long I have been trying to get a second line put in!!! I thought by now they might have done something to rectify the situation. I know I am not the only one who has been refused an additional line over the years.
I know that there is nothing they or I can do about it, but from my perspective, it feels rather unjust.
Standard User janestanners
(newbie) Sun 28-Jun-15 17:42:24
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Re: More of a speck than a spot


[re: MrSaffron] [link to this post]
 
Thankyou for reply,
Here are modem stats:
1. Product name: BT Home Hub
2. Serial number: +068341+NQ32745330
3. Firmware version: Software version 4.7.5.1.83.8.130.1.26 (Type A) Last updated 19/06/15
4. Board version: BT Hub 4A
5. ADSL uptime: 1 days, 09:14:47
6. Bandwidth: 160 / 896
7. Data sent/received: 130.5 MB / 1.6 GB
8. Broadband username: bthomehub@btbroadband.com
9. BT Wi-fi: Yes
10. 2.4 GHz Wireless network/SSID: BTHub4-TZMJ
11. 2.4 GHz Wireless connections: Enabled (802.11 b/g/n (up to 144 Mb/s))
12. 2.4 GHz Wireless security: WPA and WPA2
13. 2.4 GHz Wireless channel: Automatic (Smart Wireless)
14. 5 GHz Wireless network/SSID: BTHub4-TZMJ
15. 5 GHz Wireless connections: Enabled (802.11 a/n (up to 300 Mb/s))
16. 5 GHz Wireless security: WPA2
17. 5 GHz Wireless channel: Automatic (Smart Wireless)
18. Firewall: Default
19. MAC Address: cc:33:bb:93:ab:e6
20. VPI/VCI: 0 / 38
21. Modulation: G.992.1 Annex A
22. Latency type: Interleaved
23. Software variant: -
24. Boot loader: -

08:22:51, 27 Jun. ( 4615.200000) DSL noise margin: 6.00 dB upstream, 6.30 dB downstream
08:22:51, 27 Jun. ( 4615.130000) DSL line rate: 160 Kbps upstream, 896 Kbps downstream

Hope this is what you need.
Im not confidant anything will improve my sync speed. is that even possible?
Administrator MrSaffron
(staff) Sun 28-Jun-15 17:55:36
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Re: More of a speck than a spot


[re: janestanners] [link to this post]
 
The line only has to support voice and a 28 Kbps data connection anything else is a bonus

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Administrator MrSaffron
(staff) Sun 28-Jun-15 17:56:40
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Re: More of a speck than a spot


[re: janestanners] [link to this post]
 
No attenuation figures?

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User janestanners
(newbie) Sun 28-Jun-15 18:19:00
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Re: More of a speck than a spot


[re: MrSaffron] [link to this post]
 
where/ how would i find those please?
Administrator MrSaffron
(staff) Sun 28-Jun-15 18:39:15
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Re: More of a speck than a spot


[re: janestanners] [link to this post]
 
Usually near to the noise margin figures

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User janestanners
(newbie) Sun 28-Jun-15 18:51:07
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Re: More of a speck than a spot


[re: MrSaffron] [link to this post]
 
This is every thing from the event log at the last drop out, they dont make it easy to find, I'm not sure its here, is it?
Sorry, I am not totally tech savvy, although i know alot more about broadband now than I did six weeks ago. I wish I knew and understood more. Please expalin as you go coz I hate not knowing all this stuff. Computer science was not even an option at school for someone of my age.


08:32:32, 27 Jun. wlan0: STA 98:52:b1:72:d8:70 IEEE 802.11: Client disassociated
08:23:17, 27 Jun. ( 4640.820000) CWMP: session completed successfully
08:23:17, 27 Jun. ( 4640.560000) CWMP: HTTP authentication success from https://pbthdm.bt.mo
08:23:09, 27 Jun. ( 4632.970000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
08:23:09, 27 Jun. ( 4632.970000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
08:23:00, 27 Jun. ( 4623.910000) PPP IPCP Receive Configuration ACK
08:23:00, 27 Jun. ( 4623.610000) PPP IPCP Send Configuration Request
08:23:00, 27 Jun. ( 4623.610000) PPP IPCP Receive Configuration NAK
08:22:58, 27 Jun. ( 4622.000000) PPP IPCP Send Configuration ACK
08:22:58, 27 Jun. ( 4622.000000) PPP IPCP Receive Configuration Request
08:22:58, 27 Jun. ( 4621.480000) PPP IPCP Send Configuration Request
08:22:58, 27 Jun. ( 4621.480000) WAN operating mode is DSL
08:22:58, 27 Jun. ( 4621.480000) Last WAN operating mode was DSL
08:22:56, 27 Jun. ( 4619.970000) PPPoA is up -​ VPI: 0, VCI:38
08:22:56, 27 Jun. ( 4619.950000) CHAP authentication successful
08:22:56, 27 Jun. ( 4619.880000) CHAP Receive Challenge
08:22:56, 27 Jun. ( 4619.880000) Starting CHAP authentication with peer
08:22:56, 27 Jun. ( 4619.880000) PPP LCP Receive Configuration ACK
08:22:56, 27 Jun. ( 4619.850000) PPP LCP Send Configuration Request
08:22:56, 27 Jun. ( 4619.850000) PPP LCP Receive Configuration Reject
08:22:56, 27 Jun. ( 4619.850000) PPP LCP Send Configuration ACK
08:22:56, 27 Jun. ( 4619.850000) PPP LCP Receive Configuration Request
08:22:56, 27 Jun. ( 4619.500000) PPP LCP Send Configuration Request
08:22:53, 27 Jun. ( 4616.300000) ETHoA is up -​ VPI: 0, VCI:35
08:22:53, 27 Jun. ( 4616.300000) DSL is up
08:22:51, 27 Jun. ( 4615.200000) DSL noise margin: 6.00 dB upstream, 6.30 dB downstream
08:22:51, 27 Jun. ( 4615.130000) DSL line rate: 160 Kbps upstream, 896 Kbps downstream
08:22:45, 27 Jun. ( 4608.830000) CWMP: session closed due to error: No response
08:22:45, 27 Jun. ( 4608.820000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
08:22:45, 27 Jun. ( 4608.810000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
08:22:15, 27 Jun. ( 4578.530000) CWMP: session closed due to error: No response
08:22:15, 27 Jun. ( 4578.310000) CWMP: Server URL: https://pbthdm.bt.mo; Connecting as user: ACS username
08:22:15, 27 Jun. ( 4578.300000) CWMP: Session start now. Event code(s): '4 VALUE CHANGE'
08:22:14, 27 Jun. ( 4578.020000) CWMP: Initializing transaction for event code 4 VALUE CHANGE
08:22:11, 27 Jun. ( 4574.440000) DSL is down after 74 minutes uptime
08:22:11, 27 Jun. ( 4574.440000) ETHoA is down after 74 minutes uptime
08:22:10, 27 Jun. ( 4574.140000) PPPoA is down after 74 minutes uptime [Waiting for Underlying Connection (WAN DSL -​ Up)]
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