I do wonder if you will have an uphill battle as it sounds like BT Wholesale
What has the OP's apparent issue got to do with BT Wholesale ??
Failing an adequate outcome from your appeal to Gavin Patterson it might be worth considering involving the press and radio/television consumer programmes. Just a thought.
Of course how much of what the OP reports is just hearsay ?
Like the OP I assumed that if it is a question of inadequate infrastructure then who else is responsible but BT Wholesale? Ooops, Openreach then!
Still I am sure they will not be keen to spend a lot of money.
I suggested that the press etc might be involved as a last resort if all else fails. Certainly here in Suffolk there have been cases where involving the local press and radio has worked wonders after months of impasse and no connection at all for weeks on end.
Indeed it is a matter of progression down all the available avenues with the media as a last resort.
I did emphasize the need for details as obviously hearsay will be rightly discarded, there must be accurate provable evidence.
Edited by Jax2 (Wed 28-Oct-15 21:03:46)