I know all about service from Openreach having to be the same for all, but having to deal with line problems etc via a third party supplier does take longer
That would explain the almost 3 weeks it took a colleague of mine to get BT internet to get BT openreach to sort out his line earlier this year!!
Its a fallacy that BT internet can get better fault service than anyone else, and on some occasions they can be worse as in this case where no one seemed to have ownership of the issue and it took many calls and finally an email to high level complaints to sort out what proved to be a simple cable fault.
My last fault requiring an engineer visit took 3 days from raising a ticket to the appointment date and thats with a small ISP.
Any ISP that thinks that selling my click traffic is acceptable is MisinPHORMed
SWPM PCP29 - Still suffering Random drops and intermittent high error counts
BQM - looking better than it has been....
Edited by warweezil (Sun 01-May-16 18:42:16)