I've been trying to order fibre for a over a year since I moved into my 4 year old property. When I moved in the cabinet capacity was full when I spoke tto ISP but I couldn;t see this on the checking tools as unknown to me my address was a bronze address match. The rep advised me that adding a phone line to my property would rectify this and my address would show. I ordered a line and a "broadband" package of up 1mbps (fastest available). I waited a month or so for my address to populate on the openreach checker but it did not. I then noticed that cabinet capacity had opened for my neighours but my address still din't populate and my telephone number said "maybe the line is too long". By the time openreached checked the capacity had been filled.
After a year i finally managed to convince someone there was an address mismatch and have it escalated to the ordi robot. My address still appears but when capcity opened up for my negihbours, I not order as y address then changed to "we are exploring solutions". Again after waiting the standard 5-10 day waiting period for a response from openreach, the capacity had been filled. My Area is certainly an internet Not Spot.
If anyone has any ideas on how I may resolve my issue I'd appreciate some opinions. Luckily for my neighbours they can order broadband in a hunger games style when capacity is free but unfortunatly for me, I seem to have no chance of getting an upgrade which is strange since I live in a standard housing estate which is surrounded by eligble fibre customers and physically connected to some of those.