Hello and thanks for taking the time to reply. I had a big repsonse typed out to send you but just as I was about to submit, I received a call from BT (my provider) exectuive complaints.
I had been in contact with executive complaints for a month and they too had denied the issue. They claimed openreach where pinning my issue on cabinet capacity although when I contacted them there was capacity but it seemed they didn't check themselves and just queried fibre availabilty on the cabinet with openreach which took 5 days from my email. 5 days in my area is longer than capacity life-span. Capacity had gone so I was back to the "your cabinet is full" even and the error wasn't addressed.
I was finally ready to give up and emailed BT a chronogical summary of the issue and actions so far. I pointed out where they had failed in my eyes to investigate, ignored evidence backingup my claims and fobbed me off on multiple occassions although I must admit frustration had gotten the better of me. I had told them what I thought the problem was, they ignored me and quoted me "cabinet full", "line too long" and "openreach said you can order on this date and there is no error". It was like talking to a brick wall.
After my not so nicely put emails 2 days ago I got an email from my case handler that this was now being esclaated because what I had been saying the entire time turned out to have soe substance. This was before I posted on here but I had not regained hope.
Today as I was submitting this response I received a call from another BT rep in the same team as my handler who was unavailable (I think I offended her by my assesment of their performance). He was actually very helpful and advised YES there is an issue, we've actually notice there are a couple of properties in your cabinet with this issue and it was a data issue on our end.
Finally a result, when I check now everything is as it should be. My details now appear correctly with phone and postcode. Capacity is still tight and I "might" have missed this month but based on cabinet history it will have some capactiy I'll be eligible to snap up next month.
Hopefully they keep upgrading it and we can all get on fibre soon but until then it's still a Not-Spot for most but at least now they are have finally fixed this data issue.