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Standard User alloneword
(member) Tue 30-Jan-18 11:29:43
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Re: Hyperoptic - Project Greenland Dock SE16


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
£240 installation and upfront fee sounds wrong, £40 maybe
Nope it's £200 instal and £40 activation fee, got this info from their site and making a phone call to them as well
Standard User hvis42
(regular) Tue 30-Jan-18 11:50:56
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Re: Hyperoptic - Project Greenland Dock SE16


[re: mmb] [link to this post]
 
I guess you will see.

Ours was a block of 8 flats done alongside a neighbouring, bigger build (but with equipment present in ours as well), which did not form an ideal business case for them, and they still did not charge any of us £240.

There will always be offers.

As soon as the infrastructure is there and they have done most of their investment, it would make sense to attract as many users as possible to generate revenue.

But £240 is not very much as it will be a "here is £240, can I have one internet tomorrow, please", instead of managing a "community project", where you need to beg money from residents, most of whom will have no intention of contributing anything and who will not understand any of the technology aspects and the concept why they have to pay now so that they can order a more expensive internet connection in 18 months' time.

As I wrote, ours is sorted now, but I would have been happy to pay if someone would have sold me a faster connection for £240. This far there have been no new business models; Openreach do not find upgrading the aluminium EO lines to fibre commercially viable. They do not have anything else but "commercially viable" and a "community project". Some gap funding would be available from residents, but not for a project that will deliver some time next year, when many tenants have already moved away.

I guess those who are not interested in paying anything will then have to wait for Openreach upgrades. My building is still not in any of their plans, and I assume it will take years before anything happens on that front. But registering interest with Hyperoptic does not hurt either, as there might be offers and discounts available as there were for us.
Standard User alloneword
(member) Tue 30-Jan-18 16:07:09
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Re: Hyperoptic - Project Greenland Dock SE16


[re: hvis42] [link to this post]
 
In reply to a post by hvis42:
First of all... a lump sum of £240 is not a horrible investment considering the time and amount we spend moaning about Rotherhithe internet.
Depends how you want to look at it, for example not everyone round here has the money for that so for them it will be a problem, i also feel it's an issue on another level and that is how long have we all been paying line rental over the years and in real honesty got sod all for it, we should have had a decent network ages ago and not get into this situation in the first place so i object to it on that basis.

In reply to a post by hvis42:
I would have handed happily £240 to anyone five years ago if they had been able to solve the problem.
So would I if i knew it was going to take another 5 years but do you it will take that long? Have you made any contact with OpenReach to see what the deal is for you, i know the line of OR talks to nobody but myself and a few other people on here have contacted Clive Seeley via email? Like you i had been waiting for years and nothing yet within 3 months I have FTTP, i done nothing special just spent a few hours on here looking for info and came across his email address, you could have done the same, might be worth giving it a shot you could be due FTTP deployment in next few weeks on the other hand it may well be years away, if you don't ask you'll never know




In reply to a post by hvis42:
If someone comes and offers you a gigabit connection to replace your slow ADSL or unreliable Relish for £240, I suggest you take it and stop complaining.
Number of points here "gigabit connection" well i have had 30mbits with Relish for most of the time i have been with them & I (me personally) will never need that kind of speed i'm fine with 50mbit but i know some will want gigabit speed then good on them, "unreliable Relish" now you are talking a load of rubbish, I mean have you been with them from your location for very long? No i didn't think so. If you look at them as just a way to gain access to the web they have been awesome, i agree peak time in the evening they are slow but i dont normally use the web between 7-10pm so it suits me, there old gemtek routers were rubbish but the new ones are great and no real reports of any issues with them so the "unreliable Relish" comment must be something you read on the web 5 years ago.
When did someone die and make you god? Last time i looked giving my point of view is not "complaining" it's just expressing my POV, last time i checked we were allowed to do this or have you changed the rules?

In reply to a post by hvis42:
Openreach to actually do something they have not considered important enough of doing in the past five years or so.
Hell 5 years, I have waited longer then that buddy


In reply to a post by hvis42:
Having said that, are you absolutely sure they will actually charge that amount? Before our building got Hyperoptic, there was always a mention of this £240 somewhere on their web pages. When it finally became available, they sent everyone who had registered their interest an email stating installation is free. I did not have to pay any installation or activation fees, nor did anyone else in our building.
I cannot be 100% sure i did ring them yesterday and they did confirm the 240 but maybe they will do special do i can't be sure on that one


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Standard User alloneword
(member) Tue 30-Jan-18 16:10:02
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Re: Hyperoptic - Project Greenland Dock SE16


[re: mmb] [link to this post]
 
In reply to a post by mmb:
I hopefully will find out more tonight but I think the reason they are charging more is that the format of Brunswick Quay is that it is a mixture of flats and houses - not sure on exact figures but there are around 200 addresses out of which say half are houses and half are flats so the install costs for them will be more than doing a multi story block of flats - on the flyer they say it is a trial expansion so I think it is testing to see how they can expand to more properties with a slightly different business model. My logic is that if I basically right off the install cost then my current monthly cost of £ 34 for Sky / BT getting around 5mb down and about .5mb up for a few pounds more I can get 150mb up and down from a reliable supplier with a good reputation.
You see i'm only paying £25 a month for line and Relish so if i was paying £35 then it may not seem so bad, be intresting to see what comes out of tonights meeting
Administrator MrSaffron
(staff) Tue 30-Jan-18 16:13:57
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Re: Hyperoptic - Project Greenland Dock SE16


[re: alloneword] [link to this post]
 
If the £240 is correct and as this is part of the trial expansion to standalone premises versus apartments then the price is not that odd.

Gigaclear charge £129.99 plus £100 for an install where the £129.99 covers installing under a distance of 10m, 10 to 35m increases it to £199.99.

The £129 can be avoided I believe if you do the final drop yourself

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User mmb
(newbie) Tue 30-Jan-18 16:30:36
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Re: Hyperoptic - Project Greenland Dock SE16


[re: alloneword] [link to this post]
 
To be honest I could have got it for less if I took up BT's offer of free broadband for a year but they would only guarantee a speed of around 3mb which is half of what I get right now
Standard User MCM
(knowledge is power) Tue 30-Jan-18 18:19:43
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Re: Hyperoptic - Project Greenland Dock SE16


[re: mmb] [link to this post]
 
wait until 2020 when BT will have to offer us something.
What makes you think that BT or anyone else for that matter will have to offer you something when you have Hyperoptic available? I don't think that the USO, and we still don't have details as to how this will be implemented and which companies will be involved, is intended to give users a choice of services but rather to help those with poor or no access to fast internet speeds can access a faster service.
Administrator MrSaffron
(staff) Tue 30-Jan-18 18:21:32
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Re: Hyperoptic - Project Greenland Dock SE16


[re: MCM] [link to this post]
 
If a supplier is already delivering a USO level service then the USO would not apply, in the exact same way as if you have one phone line already none of the existing telephone USO options apply.

Otherwise the USO would apply to 29 million UK premises

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Xiv
(newbie) Wed 31-Jan-18 08:57:39
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Re: Hyperoptic - Project Greenland Dock SE16


[re: mmb] [link to this post]
 
So did anyone go to the event yesterday? Find anything out?
Standard User hvis42
(regular) Wed 31-Jan-18 10:21:54
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Re: Hyperoptic - Project Greenland Dock SE16


[re: alloneword] [link to this post]
 
i also feel it's an issue on another level and that is how long have we all been paying line rental over the years and in real honesty got sod all for it, we should have had a decent network ages ago and not get into this situation in the first place so i object to it on that basis.


Of course you can avenge yourself the inability and unwillingness of OR to invest into the area, but it hardly seems rational. I do understand if £240 is too much financially. In this case, I wonder if Hyperoptic could be persuaded to charging that in instalments over the initial contract period. They might, they are still a smallish company and not everything is carved in stone. Might be worth asking.

So would I if i knew it was going to take another 5 years but do you it will take that long? Have you made any contact with OpenReach to see what the deal is for you,


No, I only know what has happened in the past. From "in scope" it seems to take about a year to be live with FTTC, and I know we are still not even in scope. In some of the council documents I read about a plan to apply for grants in the second half of this year. If this happens and money would be available in Q1 2019, it would then be 2020 before anything happened.

I also know of a recent rearrangement in the area (post code SE16 5NZ), where the shiny new FTTC connection provides less than 30Mbps - probably not suitable for G.Fast upgrade. As the local cabling is aluminium, parts of it is even more rubbish than copper lines usually are. To wait until 2020 and finally see a 3 Mbps ADSL upgraded to 20 Mbps is a real possibility in this area.

Considering all this I do not think a solution available soon that would cost an installation fee but with reasonable monthly payments (£38 for 150/150 service is not bad considering G.Fast providers charge £55 for 150/30) is something we should shun just because it is not "free".

If you are happy with Relish, then by all means stay with Relish. They are planning to install new masts and it might help the congestion a bit. It is not a bad solution for the vast majority of users, if prime time streaming is not too important.

Rotherhithe has been in limbo since FTTC came into existence. OR have not done much of anything there, as the area suffers from many problems. Lack of cabinets, aluminium cabling, cables that meander around docks that once were. UK government decision to exclude London from any residential gap funding initiatives. Openreach community projects have been complicated to run in an area where most of the residents are short and mid term tenants. And because of the local cabling issue, a community project would need to span a relatively small area with few houses, making it more expensive than many are willing to consider.

Now Relish is installing more masts, which is good. Hyperoptic appears to be now also probing a new business model where they would be able to serve others than just the largest buildings. This may or may not attract an installation fee, but even if it is there, for many it will be a life saver. I do not want to stop anyone from "complaining" and making noise about the issue. I will continue to do so even though we managed to solve the problem for us with a bit of initiative.

But I do think that the spearhead of any complaints should be OR and council, not businesses who are actively working on a solution to a very complex and long-lasting problem. The "free" solution still appears to be a long way off for many, and many are willing to contribute financially if the right mechanism is there. It will not suit everyone, nothing probably will, but we should commend them for the attempt and initiative nevertheless, as it is more than anyone else is currently doing in the area.

Edited by hvis42 (Wed 31-Jan-18 10:26:34)

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