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Standard User Marniagni
(newbie) Sat 21-Apr-18 16:06:39
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Can someone please help me, i have ran out of options


[link to this post]
 
Hello,
I am hoping that someone on here can help me as i am going round in circles and keep getting so much different information i think my head is going to explode or i am going to breakdown.

I have standard broadband with talk talk and get about 3.6. I have worked from home before without any issues re speed etc and its been pretty consistant and good.

I have now been offered a fantastic job home working, passed all the interviews etc. However they need me to supply verification that i can get ping=under 50, down=over 5mbps, up=over 1mbps. Currenly i am on about down=3.7 and up0.5. (The ping is ok) If i cannot get this speed i will loose the job.

I do not have fibre where i live and i have checked on openreach which tells me that "cabinet is live and enabled however due to the distance from the cabinet you are not able to access firbe broadband just yet.

Does anyone have any suggestions as i need to supply the details to the company within the next 10 days.

Sorry if the terminology isnt correct but i hope you undersnad it.
TYIA
Standard User brandscill
(experienced) Sun 22-Apr-18 08:48:31
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Perhaps a little disengenuous but two suggestions.

Either do a Speedtest over 4G. Stands to reason you could use mobile broadband for home working even though you likely wonít.

Get a Speedtest from a friend close by and submit that?

BT - 52/10
Standard User jdigz7
(member) Sun 22-Apr-18 08:56:13
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
Hello,
I am hoping that someone on here can help me as i am going round in circles and keep getting so much different information i think my head is going to explode or i am going to breakdown.

I have standard broadband with talk talk and get about 3.6. I have worked from home before without any issues re speed etc and its been pretty consistant and good.

I have now been offered a fantastic job home working, passed all the interviews etc. However they need me to supply verification that i can get ping=under 50, down=over 5mbps, up=over 1mbps. Currenly i am on about down=3.7 and up0.5. (The ping is ok) If i cannot get this speed i will loose the job.

I do not have fibre where i live and i have checked on openreach which tells me that "cabinet is live and enabled however due to the distance from the cabinet you are not able to access firbe broadband just yet.

Does anyone have any suggestions as i need to supply the details to the company within the next 10 days.

Sorry if the terminology isnt correct but i hope you undersnad it.
TYIA



Like other person said finding a 4G solution in your area that can provide those kind of stats shouldn't be an issue.


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Standard User Marniagni
(newbie) Sun 22-Apr-18 09:06:32
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Re: Can someone please help me, i have ran out of options


[re: brandscill] [link to this post]
 
Unable to get 4g, no mobile signal & submitting from another address not a solution. Here lies the problem.
Standard User baby_frogmella
(knowledge is power) Sun 22-Apr-18 09:26:11
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Perhaps bond multiple ADSL2+ lines?

https://www.aaisp.net.uk/kb-broadband-bonding.html

FluidOne FTTP On Demand 330/30 Mbps
Linksys EA9500v2
Standard User jdigz7
(member) Sun 22-Apr-18 10:09:08
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
Unable to get 4g, no mobile signal & submitting from another address not a solution. Here lies the problem.


Or under extreme circumstances move address?
Standard User mbames
(member) Sun 22-Apr-18 12:19:56
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Re: Can someone please help me, i have ran out of options


[re: jdigz7] [link to this post]
 
Pretty sure he won't be able to move houses within the 10 window!

Why not post your line stats? It may be you can eak a bit more from the line by removing extension wiring, etc.

Vodafone Fibre (40/10), Draytek 130, DrayTek 2925, DrayTek AP-910c x 2
(Gone but not forgotten: AP-700, 2820n x 2, 2800vg, 2800, HG612)

Speedtests:
ThinkBB - Mini | ThinkBB - Full | Speedtest.net
Standard User robertcrowther
(committed) Sun 22-Apr-18 12:59:42
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Re: Can someone please help me, i have ran out of options


[re: mbames] [link to this post]
 
In reply to a post by mbames:
Pretty sure he won't be able to move houses within the 10 window!

Why not post your line stats? It may be you can eak a bit more from the line by removing extension wiring, etc.


For the short term I agree that they should try and get every last drop out of the line they can, but long term if they want to rely on working from home then they need a better solution and this may mean moving home if need be.
Administrator MrSaffron
(staff) Sun 22-Apr-18 14:08:39
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Line bonding to make two lines work as one is the only immediate solution, but doing that in a 10 day window is impossible since takes longer to migrate

People need to see your existing ADSL connection speeds, attenuation and noise margin figures.

Faking the result so you can work from home is not a good idea, since if they monitor work levels and find speeds are the issue you might just be sacked for lying abut speeds

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 961a
(committed) Sun 22-Apr-18 17:26:44
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
1. Have you conducted your speed tests directly from the test socket inside your master BT plug via a good quality wire directly into your router and from the router via good quality wire into the desktop/laptop whatever? If not do the test again and see if you can reach the required speeds

2. Are you using a good quality router such as Billions with Broadcom chip or similar? If you are just using the bog standard freebie from Talk Talk see if you can buy or borrow a good router and try that into the test socket as described

3. How long is your line to the exchange? (Not as the crow flies, but actual length) A good condition line into a good router should get 5 down up to 4 miles. If it can't, complain to Talk Talk

4. For the future, or if you can establish a way forward and persuade a time extension, seriously consider a specialist ISP

Good luck
Standard User brandscill
(experienced) Sun 22-Apr-18 18:08:48
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In what form do they need the verification then?

BT - 52/10
Standard User Marniagni
(newbie) Sun 22-Apr-18 21:30:36
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Re: Can someone please help me, i have ran out of options


[re: MrSaffron] [link to this post]
 
Thank you for your reply, I have no idea about this but will definitely look into it.

Thanks once again
Standard User Marniagni
(newbie) Sun 22-Apr-18 21:42:16
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Re: Can someone please help me, i have ran out of options


[re: 961a] [link to this post]
 
Hi,

Point 1. No i havent done speed test direct from test socket.. Is it easy to do myself of would I need to get someone in to do it? I have no idea as this is all above me unfortunatey.

Point 2. I am only using the talk talk router so will look into purchaseing a good one as you have said.

Pioint 3. Line is 1.2 miles to the exchange.

Thank you so much for your help. I can now look into this. But i am abit lost re point 1, could you please advise if i can do it myself.

Thank you
Standard User Marniagni
(newbie) Sun 22-Apr-18 21:45:39
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Re: Can someone please help me, i have ran out of options


[re: brandscill] [link to this post]
 
They need photographic proof but I don't really want to submit incorrect as they will be able to tell later down the line as it will all be connected up to HQ and would most certainly get sacked along with the fact that I am an honest person and wouldn't feel comfortable, so it needs to be legit
Standard User baby_frogmella
(knowledge is power) Sun 22-Apr-18 22:35:35
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
I have standard broadband with talk talk and get about 3.6. I have worked from home before without any issues re speed etc and its been pretty consistant and good.


Talktalk are quite conservative with the default downstream SNR set at 12db on ADSL2+ lines. If indeed you have a 12db SNR and you're not too far away from the exchange, then setting the SNR at 3db should take your download speeds beyond 5 Mbps comfortably. Since TT can no longer change the SNR manually, you would need to do this yourself using a router (eg Billion model). Alternatively you may want to consider moving to AAISP, as they can set a 3db downstream SNR on TT lines.

However baby steps first, as others have already said we really need to see your line stats on TT to get a clear idea.

FluidOne FTTP On Demand 330/30 Mbps
Linksys EA9500v2

Edited by baby_frogmella (Sun 22-Apr-18 22:42:09)

Standard User 961a
(committed) Mon 23-Apr-18 11:01:37
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
Hi,

Point 1. No i havent done speed test direct from test socket.. Is it easy to do myself of would I need to get someone in to do it? I have no idea as this is all above me unfortunatey.

Point 2. I am only using the talk talk router so will look into purchaseing a good one as you have said.

Pioint 3. Line is 1.2 miles to the exchange.

Thank you so much for your help. I can now look into this. But i am abit lost re point 1, could you please advise if i can do it myself.

Thank you


1. You can do this yourself. Establish which master socket you have

https://help2.talktalk.co.uk/what-test-socket shows you how. It may help to print the page

Connecting your router direct to the test socket eliminates any interference from the house telephone wiring and could well give increased speeds. If it does you'll need to seek further advice about how to cure the fault(s) but you can quote the test socket speeds as these are actual speeds at your home

2. This page about the Billions 7800N may interest you. Although it is no longer made you may be able to find a second hand one which will be worth a try to see what faster speeds it can provide. A new one is an option if things progress but they are expensive. Don't buy new until you establish if fibre is possible

https://www.increasebroadbandspeed.co.uk/billion-7800n

3. If the line is actually 1.2 miles to the exchange fibre may work for you although you may only get 5Mbps to 10Mbps

http://forums.thinkbroadband.com/fibre/4557316-fttc-... may help

While TalkTalk may not be willing to connect you to the fibre system Andrew (Mr Saffron) may be able to help with advice if you ask him. BT have a service, Zen do, and some other I believe. This would get you above the 5Mbps requirement and perhaps by a margin ..

Edited by 961a (Mon 23-Apr-18 11:06:50)

Administrator MrSaffron
(staff) Mon 23-Apr-18 12:37:22
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Re: Can someone please help me, i have ran out of options


[re: 961a] [link to this post]
 
On 'fibre' then goto https://www.btwholesale.com/includes/adsl/adsl.htm

Use the Address Checker link at bottom, type in your postcode and click submit, then pick the actual address from the list you get shown and it will show the full set of VDSL2 speed estimates.

NOTE: If you are a really long way from the cabinet it may show no figures at all, or in some cases for people who are closer it is possible there is a mistake and if you think that is the case then you need to tell your postcode and will give it a quick peek and if looks like an error ask you to email so that can pester Openreach to get it fixed.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User flippery
(experienced) Mon 23-Apr-18 12:41:46
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Further to purchase billion router. The 8800nl r2 is also a vdsl router. Can adjust speed download on adsl but not upload.
Works well on my talktalk line.
Standard User Marniagni
(newbie) Mon 23-Apr-18 14:07:02
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Re: Can someone please help me, i have ran out of options


[re: 961a] [link to this post]
 
Hi,

Thank you for all your help so far, its invaluable.

I think i have ascertained that i can get line bonding. I have checked with the company that i will be working for ( as i will be working remotely) and they have said that line bonding would be ok. I wanted to check with them before committing to this route.

So now i feel i am getting a step closer to resolving it.

However, i am now into "territory unknown".

Do i get another line with the same provider i.e talk talk? or do i get with a different one?

Do i still need one master socket?

Sorry lots of questions as i am flying blind with this.

Thank you so much
Standard User ian72
(eat-sleep-adslguide) Mon 23-Apr-18 14:45:51
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
You might want to go with a supplier that specialises in line bonding to get a decent solution. I am pretty sure AAISP are one of the preferred suppliers for it. It may not be cheap though. Have a look at AAISP here or another option with AAISP here and here

Edited by ian72 (Mon 23-Apr-18 14:48:22)

Standard User Marniagni
(newbie) Mon 23-Apr-18 14:55:10
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Re: Can someone please help me, i have ran out of options


[re: ian72] [link to this post]
 
Thank you so much i will have a look now.

Thank you
Standard User Marniagni
(newbie) Wed 25-Apr-18 10:10:45
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Re: Can someone please help me, i have ran out of options


[re: 961a] [link to this post]
 
Hi

I seem to have moved on an exhausted all options apart from someone has asked me to check if I have a "2 pair service with talk talk and if so they can offer me a 4 pair service which would solve my problem.

Problem is Talk talk are sending me round in circles and say they don't understand my question and it is driving me up the wall, over it and beyond.

Could anyone please just clarify t hat I am using the correct terminology to them. i.e 2 pair service.

Thank you so much
Standard User ian72
(eat-sleep-adslguide) Wed 25-Apr-18 10:17:13
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Who is the "someone" that has asked you to check about 2-pair? In the end if your line is within parameters then BT won't do anything to make it better unless there is a fault. Assuming that someone is suggesting replacing some or all of your line with 4 pair wires rather than 2 then this is something BT mostly wouldn't do and TalkTalk almost certainly would be the wrong ISP to try and get this done.

I would suggest you talk to AAISP and see what they think they could do for you as this is beyond what the majority of ISPs would be able to deal with.
Standard User 961a
(committed) Wed 25-Apr-18 10:20:18
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Can you confirm if you ever

1 established the speeds your router can get when connected directly to the test socket?

2 established if BT or Zen or other isp can provide fibre service now at your address?

I have to say that whatever solution is eventually reached I doubt it will be with Talk Talk as the ISP and you may well get a much quicker solution by moving now

Also, such a solution may well be cheaper (much cheaper)
Standard User Marniagni
(newbie) Wed 25-Apr-18 10:25:19
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Re: Can someone please help me, i have ran out of options


[re: 961a] [link to this post]
 
hi

I haven't yet checked point 1

re point 2 I cannot get fibre service wher ei am and I believe that the road needs to be dug up which again isn't an option unfortunately.

Is my terminology correct that I am asking talk talk ie for them to check if I have a 2 par service? as I don't really understand if this is correct and therefore cant explain to the muppets at talk talk

Many thanks
Administrator MrSaffron
(staff) Wed 25-Apr-18 10:52:06
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Have no idea what you are trying to establish....

ADSL2+ and phone lines are delivered over a single pair of copper wires.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User ian72
(eat-sleep-adslguide) Wed 25-Apr-18 10:53:02
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
The 2 pair terminology to me is irrelevant. BT are very unlikely to replace what appears to be a working service and TalkTalk will not be an ISP that would have any hope of even posing that question for you.

We really need the stats information as there could be things you could do to help but without it we are all shooting in the dark. Either provide the stats or go to an ISP that you may stand some chance of helping you.

As has been said before - TalkTalk is not the ISP that is going to be able to provide help for this as they are bargain basement and don't charge enough to provide the level of service you are looking for.
Administrator MrSaffron
(staff) Wed 25-Apr-18 10:54:45
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Re: Can someone please help me, i have ran out of options


[re: ian72] [link to this post]
 
Yes talk to AAISP and get a quote for their bonded service.

You may pay more to AAISP than for your existing service, but you need to weigh that up against getting this job and retaining it.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 961a
(committed) Wed 25-Apr-18 10:57:20
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Please will you do a test socket reading? Without it none of us know if there is a fault in the house wiring that is stopping you getting higher speeds. It could make all the current faffing and timewasting unnecessary

Who have you talked to at BT/Zen/AAISPabout a fibre service that is below superfast speeds? It will certainly not involve digging up the road, merely accepting a contract that does not oblige the ISP to provide what they advertise as superfast or infinity broadband
Standard User jdigz7
(member) Wed 25-Apr-18 13:13:30
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
hi

I haven't yet checked point 1

re point 2 I cannot get fibre service wher ei am and I believe that the road needs to be dug up which again isn't an option unfortunately.

Is my terminology correct that I am asking talk talk ie for them to check if I have a 2 par service? as I don't really understand if this is correct and therefore cant explain to the muppets at talk talk

Many thanks


Considering the time frame of which you need this issue done you are not helping yourself here?

First thing you should have done is do the test socket to eliminate the fact that your internal wiring is not the issue and you could see the speed increase to a level which would then be acceptable to your future employer


All this time talking with talk talk about a 2 pair service is pointless.


As many others have pointed out in this post you need to speak to AAISP about a bonded service and now more time has been wasted it is NOT likely you will have a new line installed within your time frame and bonded now.
Standard User Marniagni
(newbie) Wed 25-Apr-18 13:33:50
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Re: Can someone please help me, i have ran out of options


[re: jdigz7] [link to this post]
 
I have already checked re bonding and it would have been a solution but the company I am working for will not accept is saying that their systems are not compatible.

I have not been wasting time, i have been seeking an answer 14hrs a day. Having checked 3.6 is the max speed anyone can give me. and that has had everything checked . my line is not capable of getting teh speeds i need. NO option for fibre, no option for leased lines, no option for satellite, no option for line bonding. I have exausted all avenues am extremely stressed with it all. Hence my question re teh 2 pair service being upgraded to a 4 pair service whichi have been told is my only option left.

I am not a technical person, but not thick either, its just an area that i havent had the need to explore before. I have been going at this blind and absorbing information as i go reliant upon peoples experience.

And, i thank people of this site that have helped and assisted me so far. Thank you
Standard User TechServ
(newbie) Wed 25-Apr-18 13:48:06
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Have you checked with EE using a dedicated Antenna to get a 4G Service?

Enter you postcode here
https://shop.ee.co.uk/broadband

Even if you have no 4G Phone signal you can still get usable 4G Broadband.

Your new employer doesn't understand what bonding is - It would be transparent to their service / applications they require from your connection.

Bonding 2x ADSL lines (ideally from different ISPs) would give you the speed you need, but the cost would be fairly high. PM me and I can provide some details for you.
Standard User ian72
(eat-sleep-adslguide) Wed 25-Apr-18 13:49:24
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
I don't think the "4 pair" option is going to make a blind bit of difference to you - you still haven't said who gave you the advice as that might help us understand what angle they might have been coming from. Better quality copper might have an improvement but BT are 99% sure NOT to do that for you and TalkTalk most definitely won't even try for you because it isn't worth the effort they would expend for a likely non-result.

If you have confirmed that your line is working at the maximum it can (ie through checking stats) and given everything else you have said then it would appear that in your current location you won't be able to get a satisfactory solution.
Standard User jdigz7
(member) Wed 25-Apr-18 13:49:48
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
I have already checked re bonding and it would have been a solution but the company I am working for will not accept is saying that their systems are not compatible.

I have not been wasting time, i have been seeking an answer 14hrs a day. Having checked 3.6 is the max speed anyone can give me. and that has had everything checked . my line is not capable of getting teh speeds i need. NO option for fibre, no option for leased lines, no option for satellite, no option for line bonding. I have exausted all avenues am extremely stressed with it all. Hence my question re teh 2 pair service being upgraded to a 4 pair service whichi have been told is my only option left.

I am not a technical person, but not thick either, its just an area that i havent had the need to explore before. I have been going at this blind and absorbing information as i go reliant upon peoples experience.

And, i thank people of this site that have helped and assisted me so far. Thank you


I understand but have you tried the test socket and posted the stats for the gentlemen asking?

I say this because there are some very clued up people in this forum who can direct you to issue.

It could be that your line stats indicate that if you go with another ISP who can use other SNR margin's you may squeeze exactly the amount that you need to get to the standards you seek.

Is there no 4G coverage in your area at all even outside? a external aerial could provide something.

Only trying to help.


On the extreme note do you have family/friends in a different village willing to let you move there? On the premise that you get the job then move into your own place afterwards.
Administrator MrSaffron
(staff) Wed 25-Apr-18 13:50:51
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
"Hence my question re teh 2 pair service being upgraded to a 4 pair service whichi have been told is my only option left."

Which sounds like someone has attempted to explain bonding to you and is doing it poorly.

Standard telephone line broadband is a 1 pair service
2 pair service would be what bonding is, i.e. bond two lines together with hardware at your end and the ISP end that would make it behave as if it was a faster single pair.
4 pair service - no idea but you can bond additional pairs.

If the company with the job will not accept bonding then the only solution remaining is to pay for a dedicated line but this takes lots of money and few months so is out of the question.

On the 3.6 - if you are going by checking what providers sites say then while they are usually ball park correct, the actual existing connection speed, attenuation and noise margin figures will give absolute confirmation or reveal that with a little bit of work that a little more can be squeezed out of the line.

e.g. target noise margin may be running at 12dB, but by moving to a service with a lower target margin as standard you might see speeds boosted to above 5 Mbps.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zarjaz
(eat-sleep-adslguide) Wed 25-Apr-18 13:52:46
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Re: Can someone please help me, i have ran out of options


[re: ian72] [link to this post]
 
Is this talk of Ďfour pairsí on about pair bunching, because that doesnít work for DSL.

Maybe itís on about an EFM type solution ?

Standard User ian72
(eat-sleep-adslguide) Wed 25-Apr-18 13:56:00
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Re: Can someone please help me, i have ran out of options


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
Is this talk of Ďfour pairsí on about pair bunching, because that doesnít work for DSL.

Maybe itís on about an EFM type solution ?
I have no idea. It sounds like the person giving the advice had overhead a conversation in a pub and grasped on a phrase that they are passing on. Given that no-one here can really make out what the suggestion is then I would be amazed if the people answering the phones at TalkTalk would have any idea whatsoever as I suspect the knowledge on this forum is beyond that of a call centre.
Standard User Zarjaz
(eat-sleep-adslguide) Wed 25-Apr-18 13:58:35
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Re: Can someone please help me, i have ran out of options


[re: ian72] [link to this post]
 
Maybe the OP should seek a different line of employment ?

Standard User ian72
(eat-sleep-adslguide) Wed 25-Apr-18 14:01:43
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Re: Can someone please help me, i have ran out of options


[re: Zarjaz] [link to this post]
 
Given the position with the broadband that seems the most likely outcome. I would hope that the company posted the broadband requirement in the job advert as it would be pretty poor to spring it on someone after interview and job offer - especially if the company aren't willing to finance the install themselves.
Standard User witchunt
(experienced) Wed 25-Apr-18 14:21:51
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
4 pair service can only really mean EFM which can only really benefit over short to medium loop lengths. It's also relatively expensive compared to the basic broadband you have and is poorly supported (at least by BT/openreach) .

A 4 wire service could be bonded xDSL or even a 2 pair copper leased line but these are generally limited to 2Mbit\s symmetric so are not a solution either.

In short, unless you can improve your existing connection speed (sorry to be a bore but the line stats really would clear that up) then you really are knackered as you seem to have eliminated other options or possibilities

Edited by witchunt (Wed 25-Apr-18 14:25:08)

Standard User robertcrowther
(committed) Wed 25-Apr-18 14:34:24
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Re: Can someone please help me, i have ran out of options


[re: Zarjaz] [link to this post]
 
Probably leaving it to the last moment doesn't help either considering they are seeking employment from home.
Standard User 961a
(committed) Wed 25-Apr-18 14:39:30
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
I have already checked re bonding and it would have been a solution but the company I am working for will not accept is saying that their systems are not compatible.

I have not been wasting time, i have been seeking an answer 14hrs a day. Having checked 3.6 is the max speed anyone can give me. and that has had everything checked . my line is not capable of getting teh speeds i need. NO option for fibre, no option for leased lines, no option for satellite, no option for line bonding. I have exausted all avenues am extremely stressed with it all. Hence my question re teh 2 pair service being upgraded to a 4 pair service whichi have been told is my only option left.

I am not a technical person, but not thick either, its just an area that i havent had the need to explore before. I have been going at this blind and absorbing information as i go reliant upon peoples experience.

And, i thank people of this site that have helped and assisted me so far. Thank you


You say you've checked that 3.6Mbps is the max your line can give, but until you eliminate the possibility of a fault in the house wiring dragging down your speed neither you nor anyone else can know that. The line length with a good router should give higher than 3.6

You say you have no option for fibre. Specifically, who tells you this? Is it someone at TalkTalk? You have been told by more than one that TalkTalk is not the way to go, and not the one to take advice from. You may well not be able to get BT infinity or another ISPs superfast but that does not mean someone may not be able to supply fibre along your existing wires providing a substantial increase on your ADSL speeds. You need to talk to BT/Zen/AAISP and explain what you need and see what each can suggest

Don't be stressed. You simply need to follow the advice you are being given by three or four members here
Administrator MrSaffron
(staff) Wed 25-Apr-18 15:13:33
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Re: Can someone please help me, i have ran out of options


[re: TechServ] [link to this post]
 
While trying to be helpful, I think touting for business like you do at the end otherwise spoils a helpful post.

So take this as a warning that if you are going to post that trying to shift people to PM for 'details' as a cloak for selling your own service is not allowed.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User TechServ
(newbie) Wed 25-Apr-18 15:21:52
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Re: Can someone please help me, i have ran out of options


[re: MrSaffron] [link to this post]
 
Apologies - was not trying to break forum etiquette!

More confused why the potential employer would not accept a bonded service, but the OP may not have wanted to discuss that publicly
Standard User ian72
(eat-sleep-adslguide) Wed 25-Apr-18 15:44:49
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Re: Can someone please help me, i have ran out of options


[re: TechServ] [link to this post]
 
I'm guessing it depends on the way the bonding is done. A lot of bonding is not true bonding - ie a single stream would only use one of the lines (which in most cases is more akin to load balancing).. It may be the company has had people on bonded connections before and had issues because whatever service they are using needs the whole bandwidth in a single thread and so "cheap" bonding solutions wouldn't work.

If the company are unwilling to support bonding then that pretty much rules it out.
Standard User baby_frogmella
(knowledge is power) Wed 25-Apr-18 15:46:32
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Re: Can someone please help me, i have ran out of options


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
e.g. target noise margin may be running at 12dB, but by moving to a service with a lower target margin as standard you might see speeds boosted to above 5 Mbps.


+1

TalkTalk use a 12db downstream SNR as default and can no longer change this manually. Assuming the OP is on a 12db SNR, then moving to a TT based line on AAISP with a 6db or 3db SNR could easily push the OPís speed past 5 Mbps. However we canít be sure until OP posts current line stats - he/she has already been asked for this a few times but seems unwilling.

FluidOne FTTP On Demand 330/30 Mbps
Linksys EA9500v2
Standard User TechServ
(newbie) Wed 25-Apr-18 16:07:56
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Re: Can someone please help me, i have ran out of options


[re: ian72] [link to this post]
 
Thats not bonding at all - that would be load balancing as you say - very different & which for the OP will be no use as the requirement is a single threaded 5/1 connection - which an ADSL line tweaked or not isn't going to delivery the upload conditions.

Bonding is transparent to any application - all data originates from the single assigned IP address (or routed block) what paths are used and their respective bandwidths isn't visable to either the user or the application... DSL bonding (via an ISP) is very different to Hybrid Bonding (via a 3rd party service) and provides far greater resilience as well.
Standard User ian72
(eat-sleep-adslguide) Wed 25-Apr-18 16:13:24
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Re: Can someone please help me, i have ran out of options


[re: TechServ] [link to this post]
 
We don't know the OPs budget as full bonding can be quite expensive and is limited to a smaller number of suppliers (certain TalkTalk retail are going to have no clue about it).
Standard User MCM
(knowledge is power) Wed 25-Apr-18 16:28:51
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Re: Can someone please help me, i have ran out of options


[re: ian72] [link to this post]
 
We don't know the OPs budget
Nor do we yet know his stats or even what the BT Address checker actually says for his line.
Standard User ian72
(eat-sleep-adslguide) Wed 25-Apr-18 16:31:23
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Re: Can someone please help me, i have ran out of options


[re: MCM] [link to this post]
 
Indeed - many questions but few answers.
Standard User Marniagni
(newbie) Wed 25-Apr-18 16:38:15
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
UPDATE: Sorry it wont allow me to edit the original post.

I would like to say a big thank you to all of you that have contributed and assisted me in what seemed an almost imposible task, and for your time, patience & understanding.

Thankkfully a member on here has provided the solution for me and i am very grateful. Its very difficult for people like myself who have very litte IT knowledge and tested my understanding on more than one occasion and i am sure i have tested your patience also at various points.

Been amazing guys. Thank you so much.
Standard User jdigz7
(member) Wed 25-Apr-18 17:18:24
Print Post

Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
UPDATE: Sorry it wont allow me to edit the original post.

I would like to say a big thank you to all of you that have contributed and assisted me in what seemed an almost imposible task, and for your time, patience & understanding.

Thankkfully a member on here has provided the solution for me and i am very grateful. Its very difficult for people like myself who have very litte IT knowledge and tested my understanding on more than one occasion and i am sure i have tested your patience also at various points.

Been amazing guys. Thank you so much.


Could you elaborate on what has fixed this for you ? Or has some obscure tech company promised to fix this for a ££££ fee.

Would be nice to be out in the open so that we can make sure a member isn't preying on someones lack of knowledge on this forum.

Be interesting to find out what the solution is.
Standard User Malwaremike
(committed) Wed 25-Apr-18 17:56:20
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
a member on here has provided the solution for me

Glad to hear this and hope the solution works. However, as jdigz7 requests, would you please post your solution? It will add to the excellent knowledge base which is so freely and generously maintained by the learned members of this website and made available to non-techies like you and I.
Standard User Marniagni
(newbie) Wed 25-Apr-18 18:29:30
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Re: Can someone please help me, i have ran out of options


[re: jdigz7] [link to this post]
 
Yes of course. Sorry I don't realise that you wanted additional information.

Something that I had missed. When I was first looking for a solution When I checked EE. with the postcode etc it only brought up standard broadband. So I moved onto the next research.

One of the guys on here, sent me the link to check 4G broadband ( which I didn't think I could get). The link brought up 4GEE home broadband. So I called them and they confirmed that I would be able to obtain the necessary speeds. £60pm on 18 month contract. I then called an EE shop to re check and again he checked and said it would be ore than adequate.
I hop ethat explains it for everone. So in the end i have found also a cheaper option by a substantial amount that i have been advised will work.
Standard User robertcrowther
(committed) Wed 25-Apr-18 18:39:38
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
If it's the 200GB per month package, I hope the work you will be envolved with is not large files as the cost per MB if you go over will be great. The only reason why I thought it might envolve a lot of data tranfer is because your potential employer wanted a min speed which would indicate more than just simple web browsing.
Standard User 961a
(committed) Wed 25-Apr-18 18:44:46
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
One of the guys on here, sent me the link to check 4G broadband ( which I didn't think I could get). The link brought up 4GEE home broadband. So I called them and they confirmed that I would be able to obtain the necessary speeds. £60pm on 18 month contract.


£60pm. Ouch! Is that unlimited?
Standard User Marniagni
(newbie) Wed 25-Apr-18 18:50:36
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Re: Can someone please help me, i have ran out of options


[re: robertcrowther] [link to this post]
 
It will be booking holidays for people.
Standard User Marniagni
(newbie) Wed 25-Apr-18 18:52:02
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Re: Can someone please help me, i have ran out of options


[re: 961a] [link to this post]
 
No its 200mg or gb sorry not sure pm
Standard User 961a
(committed) Wed 25-Apr-18 18:59:59
Print Post

Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
No its 200mg or gb sorry not sure pm


Establish from prospective employer what amount of data you are likely to need per month while you are still in the period when you can avoid this new contract in cooling off period

Alternatively, find out how much each Gb costs if you go over in a month
Standard User robertcrowther
(committed) Wed 25-Apr-18 19:05:43
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Honest opinion time.

I've known people including my own brother who has done that (booking holidays for people) and to be honest it's not worth paying that amount per month for that type of service for what you are doing.
Standard User Marniagni
(newbie) Wed 25-Apr-18 19:19:25
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Re: Can someone please help me, i have ran out of options


[re: 961a] [link to this post]
 
Yes, I will do.

Thank you very much
Standard User Marniagni
(newbie) Wed 25-Apr-18 19:21:08
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Re: Can someone please help me, i have ran out of options


[re: robertcrowther] [link to this post]
 
Hi

Could you please give a little more info on what you mean?

Thanks
Standard User jdigz7
(member) Wed 25-Apr-18 19:47:46
Print Post

Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
In reply to a post by Marniagni:
Hi

Could you please give a little more info on what you mean?

Thanks


Think he means you won't need that much data. Impossible to predict what you will need though but if you are using it only for work and the VOIP part i'm guessing it wont be too much.
Standard User robertcrowther
(committed) Wed 25-Apr-18 19:50:01
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
Lets put it this way, they may promise to pay you well (but it won't pay as much as you think). This will lead you to pay out a lot of money for not much return and for what you are doing it should be fine on the connection you have and is not worth paying out £60 per month extra.

I have asked my brother about this and he said that he was able to work on a 1 meg ADSL line while doing the job. So if the company you are going to work for is legit I would ask them to justify why the minimum speed?
Standard User robertcrowther
(committed) Wed 25-Apr-18 19:53:20
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Re: Can someone please help me, i have ran out of options


[re: jdigz7] [link to this post]
 
Having VOIP on a 4G connection could be risky with dropouts in this instance as it could be commission based work (not very good if calls keep getting dropped as it would be mean lost commission).
Standard User Marniagni
(newbie) Wed 25-Apr-18 20:09:40
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Re: Can someone please help me, i have ran out of options


[re: jdigz7] [link to this post]
 
I would think he is probably referring to a travel agent as opposed to a Tour operator.

I used to work from home on a standard broadband for a travel agent which was fine. However working for one of the large Tour operators which I shall be doing is different. I am concerned that I wont actually have enough with 200gb but if this is my only option I will have to take it. As someone else said, I will check the cost for additional data which I hope I wont need. But I think I am better just taking a chance and seeing what I use in that first month and gauge it from there. At least it will enable me some time, and be able to achieve the initial speed requests that they have asked for.
Standard User Marniagni
(newbie) Wed 25-Apr-18 20:16:50
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Re: Can someone please help me, i have ran out of options


[re: robertcrowther] [link to this post]
 
I understand what you are saying. As I have said to another user I have worked from home in travel using standard broadband fine before and been fine. So I assume your brother is working for a similar travel agent. However this is for a major Tour operator, So there is the difference re what is required.
Standard User Realalemadrid
(member) Wed 25-Apr-18 20:55:54
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
You have not really helped your situation because at no point in this thread have you provided:-

1) Any indication of your estimated broadband speeds from the BT wholesale checker which would require you to use the address option as I presume you are on a TalkTalk phone line.

This would at least give a ball park figure for expected speeds but it can often be very conservative, on my ADSL line the checker gave figures of around 4 to 5 Mbps but I always achieved the full ADSL Max sync of over 8Mbps

2) Line stats from your Modem/Router when connected to the test socket - this is the crucial test to determine what your line is able to achieve.

As for you so called solution of a 4G connection, the price is extortionate.

Also I cannot believe any reputable company would attempt to enforce such requirements for your Broadband connection which is actually not under your control. If they have certain requirements the company should be paying to provide the connection.
Standard User robertcrowther
(committed) Wed 25-Apr-18 21:20:28
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Re: Can someone please help me, i have ran out of options


[re: Realalemadrid] [link to this post]
 
Something doesn't smell right here. As you've pointed out and others have done so as well that the OP is very reluctant to provide any details.

They have also said that the job is with a major Tour operator. If this was the case then what they have posted on this thread is complete rubbish as all major tour operators will pay for their home workers internet connection if need be.

My only conclusion is either they are being scammed or they are not telling the truth on this thread.
Standard User MCM
(knowledge is power) Wed 25-Apr-18 22:31:32
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Re: Can someone please help me, i have ran out of options


[re: robertcrowther] [link to this post]
 
The total refusal of the OP to provide any information relating to their current connection despite repeated requests is fishy at best.
My only conclusion is either they are being scammed or they are not telling the truth on this thread.
+1
Administrator MrSaffron
(staff) Wed 25-Apr-18 22:38:09
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Re: Can someone please help me, i have ran out of options


[re: MCM] [link to this post]
 
This is something that has been bugging me for a while too

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User alwall
(member) Thu 26-Apr-18 08:10:21
Print Post

Re: Can someone please help me, i have ran out of options


[re: MrSaffron] [link to this post]
 
Well well Andrew.
Just look at this !

Is there a clue offered in posts #6 to #8?

BTBroadband
Standard User ian72
(eat-sleep-adslguide) Thu 26-Apr-18 09:08:37
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Re: Can someone please help me, i have ran out of options


[re: alwall] [link to this post]
 
And this was quoted by the OP earlier in the thread
Unable to get 4g, no mobile signal & submitting from another address not a solution
If they can't get 4G then they can't get a decent broadband speed over 4G - so what has magically changed that means their emphatic statement is now overridden?
Standard User TechServ
(newbie) Thu 26-Apr-18 09:56:04
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Re: Can someone please help me, i have ran out of options


[re: ian72] [link to this post]
 
Being unable to get 4G on a mobile phone or tablet, is very different to obtaining a stable 4G Broadband service using a decent external antenna and a LTE Router.

EE now offer this as a dedicated product, if their mapping via NEST says you can get a service, it is pretty accurate.

If the OP is willing and able to pay £60 per month, regardless of anyones view on the unknown nature of the employer or the job, that is their choice.

200GB allowance is way more than adequate for 8-9 hours a day of VoIP & Browsing use for employment. If the OP wanted to use the same connection for streaming box sets all evening, they could always buy a 2nd SIM rather than paying premium topups

Should employers contribute to the cost - yes. Are they in this case? Its not relevant!
Administrator MrSaffron
(staff) Thu 26-Apr-18 10:04:37
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Re: Can someone please help me, i have ran out of options


[re: ian72] [link to this post]
 
There are some limited situations where 4G with external antenna on the eaves of a property will get a signal when a mobile handset with another operator will not.

But if they have a decent mobile with EE now and cannot get any 4G signal when stood at their open upstairs windows, then I'd say chances of a good 4G using external antenna is small

I'm actually more concerned about the job aspect than the broadband, as in the poster is at risk and interesting that two forums seem to have come to that conclusion.

For the original poster the usual way for firms to do connectivity for home workers is for the company to pay for it, which puts them in control, particularly over things customer data since they can have end to end control.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Malwaremike
(committed) Thu 26-Apr-18 12:11:35
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Re: Can someone please help me, i have ran out of options


[re: Marniagni] [link to this post]
 
As I wrote earlier, I'm a non-techie, but I do know something about scams. Maybe your job offer is on the level, but anything involving home working makes me very, very suspicious. Especially when someone is asked to commit/invest up front.
Standard User robertcrowther
(committed) Thu 26-Apr-18 12:23:22
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Re: Can someone please help me, i have ran out of options


[re: Malwaremike] [link to this post]
 
Something tells me we won't have any more responses from the OP as by the looks of it that's what they did on the other forum when people started to question it.
Standard User TechServ
(newbie) Fri 27-Apr-18 09:31:01
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Re: Can someone please help me, i have ran out of options


[re: MrSaffron] [link to this post]
 
I'd have to disagree - I used to work for a company installing 4G, personally I carried out 1200+ site surveys in that time - yes many you could get 4G on a phone externally without any issue, but actually there were only less than 15 sites we couldn't obtain a suitable connection, and in all but 5 of those there were solutions, mainly involving remotely located 4G systems linked back to the main building.

As a rough guess around 20-25% of surveyed properties had no 4G phone signal externally, what you have to remember is that the thresholds for switching from 4G > 2G for a phone to maintain a voice service is very different. With a correctly setup LTE Router you can maintain a 4G connection within the ideal parameters to lock to 4G services and maintain a stable connection.

It is about understanding the interaction between RSRP & SNR Margin data plus seasonal variation. Get that right and you can enjoy a stable, low latency high speed service even in cell edge conditions, get it wrong and you just have a flaky connection.
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