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Standard User marcelhold
(newbie) Wed 22-Aug-18 19:46:16
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Any way to increase broadband speed?


[link to this post]
 
I'm new on here, and I'm hoping that someone might be able to assist.
I live in a rural location, with the phone line connected to the exchange on a line without cabinets - there's connection boxes dug into the ground, but otherwise it's a direct line into the exchange (not sure what that's called). Estimates for the line are between 1 and 3Mbps.

When I moved into the house, the speed started off OK, with speeds of around 1.4Mbps. About 4 months ago, the speed plummeted to 240kbps.
My ISP (Origin Broadband) seems to be unable to do anything to get the speed back up to the original speed.
I've had a few occasions where the speed came up, but every time, it stepped down, from 1.7Mbps (sync speed), to 1.1,0.9, then 572kbps, with an eventual throughput speed of 440kbps.

I've been caught in a game of responsibility ping-pong between my ISP and Openreach, each claiming that the other is responsible for improving our speed.

I've replaced the modem we received for this house (ASUS DSL-N16) with the previous one (ASUS DSL-N14U) and noticed that the first modem reports a significantly worse attenuation number than the second one: 75dB for the N16, against 67dB with the N14U. SNRM is up and down between 8 and 12dB for both.
Unfortunately, the sync speed seems to be locked at 572k. There wasn't even a temporary increase in speed when I swapped the routers.

My neighbours across the road are synced at 2Mbps, with 69dB attenuation and around 4dB noise margin... apparently, that doesn't make any difference for our connection.

I know the line can run at 1.7M without any noticeable problems to us but it keeps getting knocked down to 440k - Origin are claiming that the system can't handle any better but I reckon that's them trying to palm me off with the bare minimum.
Does anyone out there have any experience of a similar situation and any advice on what I might be able to do to get the speed to the best it can be?

Thanks in advance for any help/advice!
Administrator MrSaffron
(staff) Wed 22-Aug-18 21:02:07
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
Copy/paste a set of the line stats

a) with router in its usual place
b) with router connected to the test socket, i.e. disabling any phone extension wiring in the home

Might be worth checking the firmware versions and if newer available giving it a whirl, or chase down what will be old hardware now but the 2Wire 1200/1250 routers were often great on long lines

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zarjaz
(eat-sleep-adslguide) Wed 22-Aug-18 21:07:42
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
Your ISP is shirking the issue, it’s them you pay for the service ... end of.

They need to arrange Openreach to come out on an SFI task. Get the pair tested, any minor issues resolved ..... the SFI wallah can also liaise with the provider see if they can get a reset done on their exchange equipment.

Maybe, if Origin won’t play ball, leave, move to an ISP with a better reputation for fault resolution.


Do you have the line stats from your router ?


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Standard User marcelhold
(newbie) Wed 22-Aug-18 22:07:15
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Re: Any way to increase broadband speed?


[re: MrSaffron] [link to this post]
 
Thanks MrSaffron
These are current stats:
ITU G.992.5 ADSL2+

ANNEX A

TCM down: 1, up: 1

SNRM down: 9.4, up: 7.1

Line Att down: 67.2, up: 44.5

Path interleaved, depth down 64 up 8

Data rate down 572k, up 446k

Max rat down: 2224, up: 509

Power down 14.2dbm, up 12.2dbm

These are in the usual location. Havent time to plug things round just now.

Have some basic stats for downstream taken the other day with the two routers, both in the main socket and in the living room:
DSL N14U:
Main socket: Att 67.2, SNRM 9.9, Power 14.1, Rate 572, Max rate 2032
Living room: Att 67.2, SNRM 6.8, Power 15.6, Rate 572, Max rate 2200

DSL N16:
Main socket: Att 74.3, SNRM 7.9, power 14.5, Rate 572, max rate 1728
Living room: Att 75.4, SNRM 12.0, Power 14.5, rate 572, max rate 2188

Did notice that the attenuation on DSLN14U is always at 67.2....

Firmware is Origin's own adaptation of an old fw. There is a newer version on ASUS' website. I'll have a go at that.

Cheers, Marcel
Standard User marcelhold
(newbie) Wed 22-Aug-18 22:30:43
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Re: Any way to increase broadband speed?


[re: Zarjaz] [link to this post]
 
In reply to a post by Zarjaz:
Your ISP is shirking the issue, it’s them you pay for the service ... end of.



That's what the conversation I had with them today sounded like.
They also mentioned in passing that the call outs were costing them quite a lot of money....

They've got all the empathy you'd want in their patter but it doesn't sound like they're bothered about the fact I've got rubbish speed. Apparently it's within openreach's "acceptable range" of between 100 and 500k...
Administrator MrSaffron
(staff) Wed 22-Aug-18 23:04:29
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
Attenuation differences likely to be done to the way different devices display a maximum attenuation value

Asus kit has not always had the best modems in them, and sometimes different firmware will tweak their behaviour

As you seem to have multiple sockets this will not be helping things, so the figures when in the test socket are important to know

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User 4M2
(knowledge is power) Thu 23-Aug-18 01:31:02
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
In reply to a post by marcelhold:
These are current stats:
ITU G.992.5 ADSL2+

ANNEX A

TCM down: 1, up: 1

SNRM down: 9.4, up: 7.1

Line Att down: 67.2, up: 44.5

Path interleaved, depth down 64 up 8

Data rate down 572k, up 446k

Max rat down: 2224, up: 509

Power down 14.2dbm, up 12.2dbm


Forcing ADSL1 (G.992.1) modulation might be worth a try also - good luck.
Standard User baby_frogmella
(knowledge is power) Thu 23-Aug-18 07:22:36
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
In reply to a post by marcelhold:
I've replaced the modem we received for this house (ASUS DSL-N16) with the previous one (ASUS DSL-N14U)

I know the line can run at 1.7M without any noticeable problems to us but it keeps getting knocked down to 440k


That will almost certainly be down to the Asus modem/router you are using. They are well known for causing instability, triggering low sync rates on xDSL lines. All down to the notorious Mediatek dsl chipset most use.

Best thing to do is bin the Asus immediately- don’t even keep it as a spare they’re not worth it - and buy an el cheapo Tplink W9970 for £35 on Amazon which *should* increase your speed to around 2 Mbps. However don’t expect immediate results with new modem, leave it connected for few weeks to let the dlm work its magic. You have up to 30 days on amazon to return a product so enough time to fully test out the tplink.

FluidOne FTTPoD 330/30

My Broadband Speed Test

Edited by baby_frogmella (Thu 23-Aug-18 09:26:34)

Standard User 961a
(committed) Thu 23-Aug-18 10:13:54
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
Sorry to hear of your problems

First, you might find this web site helps explain what is happening and how you can go about improving the situation

https://kitz.co.uk/adsl/socket.htm

Second, you need to establish that the loss of speed is not down to a fault in your home. So before you do anything else take readings using the test socket within your BT master socket. This isolates your broadband from damp/damaged telephone wires running to phone sockets in the house. If there is a restoration of speed using the test socket you have solved the problem and need to sort or disconnect your internal cabling. Check also that everything connected to your phone line inc sky boxes etc has a non faulty micro filter

Third, get a router with a broadcom chip. Billion are good but there are others. You can often pick one up second hand from someone who has moved on to fibre and still have their old adsl router in a drawer. Some recent models are shown here
https://www.broadbandbuyer.com/products/8074-billion...
but again, you don't need to buy new

Once you've done all that come back and let us know how you are getting on. If the problem persists, t may well be time to change isp
Administrator MrSaffron
(staff) Thu 23-Aug-18 11:29:41
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Re: Any way to increase broadband speed?


[re: 961a] [link to this post]
 
Already suggested using the test socket, and waiting on the results before adding the advice about ring wires, filtered faceplates etc

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User Zarjaz
(eat-sleep-adslguide) Thu 23-Aug-18 20:40:16
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
‘Costing them quite a lot of money’ ??? and yet they’ll happily keep taking yours.

Great.

Standard User robnicholson
(member) Thu 23-Aug-18 21:26:26
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Re: Any way to increase broadband speed?


[re: Zarjaz] [link to this post]
 
I've been caught in a game of responsibility ping-pong between my ISP and Openreach, each claiming that the other is responsible for improving our speed.


I feel your pain here! A client of mine saw their VDSL2+ speed drop from an acceptable and usable 15Mbps to around a 10th of that. Nothing changed at their end. Took a lot of calls to BT to get them to finally get an OpenReach engineer out who found and fixed the fault in about 10 minutes.

Off the wall suggestion, but are the FTTC distances lower for a nearby village giving them a better speed and are you friends with anyone there? Point-2-point links are not that difficult to set-up and the equipment isn't that expensive.
Standard User marcelhold
(newbie) Thu 23-Aug-18 22:05:06
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Re: Any way to increase broadband speed?


[re: MrSaffron] [link to this post]
 
These are the stats, first "column" is test socket, second is main socket with faceplate and third column is in living room, readings taken from N16 router as I think the attenuation figure on the N14U was up against the "end stop".

SNRM _________11.6____12.4_____11.7
Attenuation _____75.1____75.3____75.7
Data Rate ______572_____572_____572
Max Data Rate__2080____2220____2284
Power _________14.4____14.4_____15.1

Just showing downstream stats as the upstream is going as fast as it can go.
Had a look at the extension wiring on the faceplate and it doesn't look like there's a ring wire (only a white and blue/white wire connected to terminals 2 and 5, with no obvious tails. Obviously wasn't able to check behind the test socket but I would hope the wiring there would be finished off as neatly as the extension.

The house is about 4 and we're renting so limited scope for fixing stuff.
We have an extra socket in the bedroom but there's nothing plugged into it - the only socket we use is the living room.

Edited by marcelhold (Thu 23-Aug-18 22:13:59)

Standard User marcelhold
(newbie) Thu 23-Aug-18 22:20:57
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Re: Any way to increase broadband speed?


[re: robnicholson] [link to this post]
 
In reply to a post by robnicholson:
are the FTTC distances lower for a nearby village giving them a better speed and are you friends with anyone there? Point-2-point links are not that difficult to set-up and the equipment isn't that expensive.


Yes, the houses across the football pitch (about 150metres away) have fibre but don't know anyone there
Standard User baby_frogmella
(knowledge is power) Thu 23-Aug-18 22:30:35
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
In reply to a post by marcelhold:
SNRM _________11.6____12.4_____11.7
Attenuation _____75.1____75.3____75.7
Data Rate ______572_____572_____572
Max Data Rate__2080____2220____2284
Power _________14.4____14.4_____15.1


The stats look ok relatively.

As I said earlier, the Mediatek chipsets in Asus routers are well known to mess up dsl lines, you really need to try out a non-Mediatek based router and leave it connected for a while to see if it improves things.

FluidOne FTTPoD 330/30

My Broadband Speed Test
Administrator MrSaffron
(staff) Thu 23-Aug-18 22:56:19
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Re: Any way to increase broadband speed?


[re: baby_frogmella] [link to this post]
 
With the sync not moving at all, looks like the line may have been banded

The TP Link W9970 is a good start point for other hardware, broadcom based and while wireless side is nothing special with slow speeds you probably are not too worried about that.

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User marcelhold
(newbie) Fri 24-Aug-18 10:41:53
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Re: Any way to increase broadband speed?


[re: MrSaffron] [link to this post]
 
Thanks. I've ordered a second hand w9970 from the eBay. Suspect any request to have the banding removed is best left until the router is in place?
Also when setting it up, suspect it's best to force adsl1, to further improve stability?
Administrator MrSaffron
(staff) Fri 24-Aug-18 11:00:09
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
Less stressful to just wait a couple of weeks and see what the DLM decides to do, also worth fitting an ADSL faceplate https://amzn.to/2wmCFyF so that the extensions are automatically filtered (will mean the modem only works at the master). The free option is to remove the extensions and have just the master socket, but whether that is feasible depends on your telephone requirements.

This should reduce the chance that some random noise is being picked up by the unused extensions occasionally and causing the broadband to trip and the DLM to intervene

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User marcelhold
(newbie) Fri 24-Aug-18 18:47:20
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Re: Any way to increase broadband speed?


[re: MrSaffron] [link to this post]
 
Ok, will give it a couple of weeks when i get the router installed.
Unfortunately there's no power socket near the main socket so can't install modem there. Ironic really because the socket is in the electric cupboard....
Standard User Realalemadrid
(member) Fri 24-Aug-18 20:08:43
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
Why can't you put a mains socket in the cupboard, there must be mains supply there.
Standard User Zarjaz
(eat-sleep-adslguide) Fri 24-Aug-18 21:15:53
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
With a stupidly long line as yours you really need to be negating the negative affects of that extension wiring.

Finding a way to use the router connected to the NTE with extension wiring dissed off, this should hopefully stabilise things.

Trouble is you need a reset to rid that stuck profile.

Me, I’d still be pressing for the SFI visit. Internal wiring sorted, profile reset, maybe even a sorter E side.

Standard User marcelhold
(newbie) Thu 13-Sep-18 20:32:21
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Re: Any way to increase broadband speed?


[re: MrSaffron] [link to this post]
 
I've installed the W9970, plugging it directly into the test socket. It's been connected there for nearly four days without any line drops. So far, there's no improvement in speed. frown

Is it just a matter of waiting patiently for things to improve or is there anything I could try, like switching the modem off overnight to properly reset the connection?

Edited by marcelhold (Thu 13-Sep-18 20:54:08)

Administrator MrSaffron
(staff) Thu 13-Sep-18 22:36:55
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
A quick peek at old posts - this was ADSL2+ and so DLM system can take a few weeks to relent and give back speed so its just sit and wait

The author of the above post is a thinkbroadband staff member. It may not constitute an official statement on behalf of thinkbroadband.
Standard User marcelhold
(newbie) Wed 26-Sep-18 22:54:27
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Re: Any way to increase broadband speed?


[re: MrSaffron] [link to this post]
 
In reply to a post by MrSaffron:
A quick peek at old posts - this was ADSL2+ and so DLM system can take a few weeks to relent and give back speed so its just sit and wait


DLM didn't appear to be letting go its strangle hold on the speed... :'(
Origin meanwhile have agreed to let me go without early exit fees. Decided to go to EE, since our neighbours are getting decent speed with them.

How does their router compare with the W9970?
Standard User marcelhold
(newbie) Mon 08-Oct-18 18:55:11
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Re: Any way to increase broadband speed?


[re: marcelhold] [link to this post]
 
Just a quick update - the move from Origin Broadband to EE has worked.
We got a Brighbox 1 modem/router, which is Broadcom based.
I tested for wifi strength and the signal from the W9970 seemed to be that little bit stronger I'm using that.
On the day we switched over the sync speed magically increased to 1.5Mbps (1.3Mbps throughout) where it has remained for the past week.
Pleased with the result smile
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