As soon as the router's switched on...

... the HEC errors look like this :

HEC Errors (Up/Down): 30,456 / 67

It's the 'Up' figure that's worrying. It was about that as soon as I turned on the router about 4 hours ago.

Is there a problem somewhere ? - the figure itself hasn't really changed from when I switched it on.

Thanks in advance.

Have you power-cycled it to see if it happens again, or if it was just a freak occurrence? If you do it now though expect a lower speed .

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In reply to a post by RobertoS:

Have you power-cycled it to see if it happens again, or if it was just a freak occurrence? If you do it now though expect a lower speed .

Well, the same thing's been happening for a couple of days now. I tend to switch off the router before going to sleep, and switch on about 12 hours later (after work that is, not that I sleep for that long)

I'm not getting any problems though (no drop-outs etc...) - everything's fine.

It's a firmware bug - acknowledged but not fixed by Thomson
Thomson were able to replicate the issue which sees upstrem errors produced even before a connection is established

Be* Unlimited

That's nothing, when my new o2 box II (with the latest firmware) was repeatedly merrily losing its synch yesterday after just 25secs of synch (ie just like my old o2 box would do) the stats page synch speeds went not down to zero, but up to a reported several MILLION/BILLION/TRILLION figure of something like nnn,nnn,nnn,nnn kbps! (I didn't bother to write it down!)

MKD

__________
Very happy 2yr+ o2 Home BB Standard subscriber here, ie 1 of the 2 Telefonica Europe ADSL broadband brands/services in the UK - ie o2 Home Broadband & Be (aka Be There/Be un limited)
To help you analyse which of their 18 (yes 18!) different cost subscriptions best suits YOUR needs/budget- see my (1) FEATURES & (2) NET-COST comparison docs at http://tinyurl.com/5mzmrs (250KB of PDFs) updated 03/02/10 or later (eg net cost for 1st year ranges from £25.00 (after £backs) to £318.24 (even £685) - so chose wisely!)

Edited by MKD (Tue 09-Feb-10 19:27:07)

We've also seen this on certain lines.. does not seem service impacting.

Edit: this was on a 585 v7

Matt

-
uno Broadband
t: 0808 221 8642
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Edited by uno (Tue 09-Feb-10 19:32:22)

That's interesting to know, Matt
Certainly not service impacting from my experience

The discussion is here
http://tinyurl.com/2jd5r8

Be* Unlimited

The last time we saw this was on a test router that we had loaned to a user. However, the router was fine on previous loans and also works fine on our test lines. It was just this one line that seemed to have the issue.

Very strange but graphing the errors showed the initial amount but it did not increase during the time in sync.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead & Milton Keynes Speedtest.net Host
CPW LLU Pre-registration | Our current offers

Mmmmm! Lightspeed broadband.

Was Eclipse Home Option 1 & VM 2Mb
Now O2 standard