I thought it might be helpful to provide some more information on the Tooway Fair Usage Policy, which may relate to the speed issue raised. To maintain a quality service for all Tooway users it is necessary to sometimes regulate heavy bandwidth users at peak times, under a Fair Usage Policy, to ensure all customers continue to receive access to network capacity. As a result, we may reduce significantly the bandwidth available to the highest data users during peak hours (currently 4pm to 12am UTC weekdays and weekends). No traffic management is applied outside of peak hours.
The generic rules are as follows:
For S, M, L and XL Tooway packages; customers using more than 25% of their monthly data allowance during Peak Hours in any single week will be classified as a high data user and bandwidth will be temporarily restricted to regulate the service
For Absolute Tooway customers (unlimited package): an upper limit has been applied for Peak Hours, depending on the congestion levels in the network. Typically, the Fair Usage Policy will affect the top 10% of data users subscribing to this package, based on their monthly and/or weekly usage and currently equates to customers using over 60GB of data per month.
Network usage is monitored and customers who decrease their data usage or schedule intensive data downloads or exchange to off peak hours will have their regular bandwidth speeds reinstated.
We understand these measures are constraining for some users but they allow us to maintain affordable and sustainable broadband access for everyone.