As the other guy said I'd suggest trying an Avanti service.
Tooway seem to have capacity issues and throttling on their residential services. Don't know if they have reached the capacity limit of their UK spot beams, but home users (as opposed to businesses) tend to milk bandwidth and want to pay peanuts, so with Tooway being so big, I'm not surprised they struggle.
Avanti also have their earth station in the UK so you get slightly lower pings to UK sites.
I work in the sat industry, but we don't sell services to residential customers.
Europasat provide services from a variety of satellites, including Avanti/HYLAS1, and Tooway/Eutelsat. Good to compare.
Hylas 2 does have two spot beams on the UK and is a more modern satellite, but I don't know of anyone that will do residential services on it.
Ethnet are a small and quite friendly provider working with Avanti on Hylas 1, and offer some reasonable prices and have good support. They are able to offer up to 15mbit. They tend to be quite nice about you hitting your usage limit too.
Edited by nemeth782 (Fri 26-Jul-13 17:28:20)