Hello everyone - I wonder if any of you can kindly advise...
I transferred broadband & telephone from Sky to BT back in January.
I requested for a new phone number from BT and BT advised they will handle everything and that I do not need to contact Sky about the transfer.
link on BT's website saying I don't need to contact sky
Only until recently I realised that Sky had still been charging me - amount going out via DD amongst many of my other bills.
I confronted Sky about it only to find out Sky never got notification from BT i.e. there was no notification from the Exchange that BT was claiming the line.
I then confronted BT, initially they said it was Sky's fault because they should know as there's only one line going through. I went back to Sky - Sky disagreed and said there should have been a notification. "Coincidentally" the day I confronted BT about it, Sky had received this notification from the exchange and consequently sent me a "goodbye letter".
I complained again to BT that they made the claim on the line only when I called about it recently, they still said it's not their fault because because I asked for a new phone number which implies that it wasn't a "transfer order" therefore the notification wouldn't have gone through.
I'm claiming full refund of what Sky charged me from BT because, as far as I see it, BT should have (done their jobs properly) claimed the line from Sky when I initially made the order back in January and consequently I would not have paid Sky until now.
I wonder if any of you have experienced this and perhaps give me some advice on this?