According to their own FAQ section, it should take no longer than 5 days but now 6 days later, I'm still waiting.
And to top it all, they admit there is a problem with disconnections but have suggested it is down to the way I use the connection. Which is quite frankly an outrageous statement and blaming the customer is not the kind of customer service I expect.
Give me my MAC code....I want to leave!
The first residential broadband customer in South Scotland......online since 29th August 2001
Wirenet ---> PlusNet ---> RedHotAnt ---> BigBlueSky ---> NTL ---> BT ---> Zen ---> BT 8Mb Option 3 --->ADSL24