User comments on ISPs
  >> Other Providers (without dedicated forums)


Register (or login) on our website and you will not see this ad.


  Print Thread
Standard User spongebobhims
(newbie) Sun 28-Aug-11 19:25:56
Print Post

Anybody Having Vivaciti LLU Issues


[link to this post]
 
Hi,
Just wondering if anybody is having or have had any LLU issues with Vivaciti Surfwise (OPAL) connections over the past few days?
i have had numerous occasions where my connection drops and will not auth even when the router is rebooted but will 6 - 7 hours later when the router has been rebooted about 5 - 10 times.
I called Vivaciti yesterday and they said they would look into it, about 6 or so hours later they said they knew of an issue and too keep rebooting the router until it auth'd and call for an update today as they hoped open reach would have checked the line by then.

I have tried to call them today and there phone lines seem to be dead, this is both the 0800 and the 01702 number provided on there website.

Any Ideas or Anybody experiencing the same issue???
Standard User uno
(fountain of knowledge) Sun 28-Aug-11 19:27:00
Print Post

Re: Anybody Having Vivaciti LLU Issues


[re: spongebobhims] [link to this post]
 
Have you checked on http://www.talktalk.co.uk/service-status/ to see if there are any issues on the TT network?

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User spongebobhims
(newbie) Sun 28-Aug-11 19:35:09
Print Post

Re: Anybody Having Vivaciti LLU Issues


[re: uno] [link to this post]
 
I had checked that site yes, Not showing and issues for my exchange which is Yeovil (01935) unless it is affected by some other issue they do not list?


Register (or login) on our website and you will not see this ad.

Standard User uno
(fountain of knowledge) Sun 28-Aug-11 19:44:23
Print Post

Re: Anybody Having Vivaciti LLU Issues


[re: spongebobhims] [link to this post]
 
We've got quite a few lines on that exchange and all appear connected - longest being 5 weeks 3 days.

This could be an issue with your line specifically more than an local outage.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User spongebobhims
(newbie) Sun 28-Aug-11 20:03:43
Print Post

Re: Anybody Having Vivaciti LLU Issues


[re: uno] [link to this post]
 
Right ok i'm not suprised 1 little bit at that i have had issues for a while with sync loss at night but as it's LLU i just reboot the router in the morning, Vivaciti have diagnosed this as a Electrical Interference Issue (as it's always the same time every night give or take 5 mins) SNR always looks fine to me but i can't see errors, interleaving was turned off upon my request and the connection has never disconnected during the day before now and always been stable.

My Current Stats Are:


ADSL Link Downstream Upstream
Connection Speed 6199 kbps 1023 kbps
Line Attenuation 44.9 db 11.0 db
Noise Margin 5.0 db 11.0 db
Standard User uno
(fountain of knowledge) Sun 28-Aug-11 20:06:04
Print Post

Re: Anybody Having Vivaciti LLU Issues


[re: spongebobhims] [link to this post]
 
Hmm..

Give these logins a try:

Username: coretest@opaltelecom.co.uk
Password: coretest

Username: ltstest@testbb.net
Password: test

You'll get an IP but they won't pass any traffic. If you get an IP, you're logged in.

Go back to your normal user/pass, if you don't get an IP, looks like an ISP issue than Opal/TT.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User spongebobhims
(learned) Sun 28-Aug-11 20:39:49
Print Post

Re: Anybody Having Vivaciti LLU Issues


[re: uno] [link to this post]
 
Just tried those and neither worked. back to my settings now and the connection will not auth.
Standard User uno
(fountain of knowledge) Sun 28-Aug-11 20:47:08
Print Post

Re: Anybody Having Vivaciti LLU Issues


[re: spongebobhims] [link to this post]
 
Sounds like a specific problem to your line, one that your provider will have to look in to for you.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User vivaciti
(fountain of knowledge) Mon 29-Aug-11 07:31:48
Print Post

Re: Anybody Having Vivaciti LLU Issues


[re: spongebobhims] [link to this post]
 
Hi,
Apologies, it would seem there was an issue with our phone lines, this has now been resolved and the lines are working again.

www.vivaciti.net
Vivaciti Broadband
0800 0911797

Forum
Facebook
  Print Thread

Jump to