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Standard User mil1401
(member) Sun 25-Sep-11 09:19:36
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ADSL24 direct debit


[link to this post]
 
I thankfully moved away from the shockingly bad service I received from ADSL24 on 18th August and cancelled the direct debit but have received an email stating I will be debited £19.90 on 1st October, for a service I no longer receive nor want....so don't even think of taking money from my account.

_______________________________________________

Chris

The first residential broadband customer in South Scotland......online since 29th August 2001 grin

Wirenet ---> PlusNet ---> RedHotAnt ---> BigBlueSky ---> NTL ---> BT ---> Zen ---> BT 8Mb Option 3 --->ADSL24...(<---Absolute garbage) ---> Sky LLU

Edited by mil1401 (Sun 25-Sep-11 09:20:56)

Standard User Adsl24
(fountain of knowledge) Sun 25-Sep-11 11:01:17
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Re: ADSL24 direct debit


[re: mil1401] [link to this post]
 
Hi Chris

The only reason an invoice would be raised is ifa DD would still be in place is if we've not been notified by BT wholesale (or yourself) that the line has been migrated away, so it would still be showing as a live account on our side and thus raise an invoice as usual. I have cancelled this invoice, and can confirm the DD was already cancelled on the 2nd September, so no amount will be taken and the account is now closed completely.

Thanks,

James

James
ADSL24 Broadband
http://adsl24.co.uk
Standard User zyborg47
(eat-sleep-adslguide) Mon 26-Sep-11 10:16:09
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Re: ADSL24 direct debit


[re: mil1401] [link to this post]
 
I can't believe anyone can have a shocking bad service from ADSL24, maybe i just been lucky. Sure you may have problems and their service may not suit you, but shocking is not a work I would use.

But then i don't know the full story.

I do know that if you go from one ISP to another via MAC or any other way to be honest it is best to tell the ISp you are moving from when you have been connected to your new supplier. Sure you should not have to as it all should be automatic, but it is not and you do, simple as that

Adrian

Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu

On ADSL24 using C&W network.


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Standard User DrTeeth
(knowledge is power) Mon 26-Sep-11 15:48:13
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Re: ADSL24 direct debit


[re: zyborg47] [link to this post]
 
In reply to a post by zyborg47:
I can't believe anyone can have a shocking bad service from ADSL24, ...<snip>...


Ditto.

DrT

Stress - the condition brought about by having to resist the temptation to beat the living daylights out of someone who richly deserves it.
Standard User Adam3k
(knowledge is power) Tue 27-Sep-11 12:34:36
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Re: ADSL24 direct debit


[re: DrTeeth] [link to this post]
 
Ditto 3 smile

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Standard User stevepressman
(regular) Tue 27-Sep-11 12:44:47
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Re: ADSL24 direct debit


[re: Adam3k] [link to this post]
 
Ditto 4

My Broadband Speed Test
Standard User NuttyMucker
(member) Tue 27-Sep-11 13:08:16
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Re: ADSL24 direct debit


[re: DrTeeth] [link to this post]
 
Ditto 5 smile

Standard User mil1401
(member) Tue 27-Sep-11 14:34:15
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Re: ADSL24 direct debit


[re: NuttyMucker] [link to this post]
 
So are you all calling me a liar then?

_______________________________________________

Chris

The first residential broadband customer in South Scotland......online since 29th August 2001 grin

Wirenet ---> PlusNet ---> RedHotAnt ---> BigBlueSky ---> NTL ---> BT ---> Zen ---> BT 8Mb Option 3 --->ADSL24...(<---Absolute garbage) ---> Sky LLU
Standard User epyon
(member) Tue 27-Sep-11 14:42:39
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Re: ADSL24 direct debit


[re: mil1401] [link to this post]
 
In reply to a post by mil1401:
So are you all calling me a liar then?


I hope not.

BE*Unlimited 19004/1317Kbps
My Broadband Speed Test
Standard User Adsl24
(fountain of knowledge) Tue 27-Sep-11 15:17:58
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Re: ADSL24 direct debit


[re: mil1401] [link to this post]
 
Looking at the thread you created a while back a lot of us did offer plenty of advise on the matter - http://forums.thinkbroadband.com/otherisp/f/4017852-...

Did you try alternative hardware? As mentioned in the said thread, some routers are not so good on ADSL2+ even though they were previously rock solid on ADSL.

James
ADSL24 Broadband
http://adsl24.co.uk
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