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Standard User greedy4
(member) Mon 03-Oct-11 18:08:13
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4OD & itvplayer problem on Vivaciti


[link to this post]
 
I'm with Vivaciti and am unable to watch 4OD or ITVPlayer, they say I'm outside of the uk.

Vivaciti say my IP is listed as UK in the RIPE database, which it is, and to check my router and pc to make sure I'm using a proxy or VPN. I'm not.

Anyone know of anything I can do to solve this?
Standard User RobertoS
(sensei) Mon 03-Oct-11 18:16:27
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Re: 4OD & itvplayer problem on Vivaciti


[re: greedy4] [link to this post]
 
Sounds like the TV people need to update their database, so it has the latest RIPE lists. Have you reported this to them?

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Standard User greedy4
(member) Mon 03-Oct-11 18:42:01
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Re: 4OD & itvplayer problem on Vivaciti


[re: RobertoS] [link to this post]
 
They just blame the ISP


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Standard User uno
(fountain of knowledge) Mon 03-Oct-11 19:19:49
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Re: 4OD & itvplayer problem on Vivaciti


[re: greedy4] [link to this post]
 
They may need to make sure it is updated with Quova, who I believe 4OD use as their lookup source.

Matt

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t: 0808 221 8642
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Standard User greedy4
(member) Mon 03-Oct-11 22:44:48
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Re: 4OD & itvplayer problem on Vivaciti


[re: uno] [link to this post]
 
Thanks, I'll put that in the support ticket.

My ps3 will go on 4OD and play the vids no problem, as will all the pc's when i use http://ps3.channel4.com/ I'm guessing this isn't IP geo checked.

The quality of the ps3 site is rubbish though.
Standard User uno
(fountain of knowledge) Mon 03-Oct-11 22:45:46
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Re: 4OD & itvplayer problem on Vivaciti


[re: greedy4] [link to this post]
 
I'm not sure, as I suspect it would still be seen via the same IP.

Could be a proxy issue on the 4OD end.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User aramsay
(member) Tue 04-Oct-11 19:21:08
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Re: 4OD & itvplayer problem on Vivaciti


[re: uno] [link to this post]
 
In reply to a post by uno:
They may need to make sure it is updated with Quova, who I believe 4OD use as their lookup source.

Matt


Go to http://www.quova.com/what/request-ip-update/ and see where Quova think your IP is located; and change it if it's not correct (country should be GB (not UK)).

Alan
Standard User greedy4
(member) Wed 05-Oct-11 17:29:22
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Re: 4OD & itvplayer problem on Vivaciti


[re: aramsay] [link to this post]
 
Cheers, had already done this.
Standard User greedy4
(member) Wed 05-Oct-11 17:33:10
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Re: 4OD & itvplayer problem on Vivaciti


[re: uno] [link to this post]
 
Seems the 4OD player now likes my IP address, I emailed Channel 4, all they said was that my ip was listed as a business IP.


The itvplayer still not playing ball and no reply from them.
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