I still got the speed touch connected at the moment, but still got the problem, my mate who is on Vivaciti but the same network have the same problem and as I said he lives almost next door to the exchange, but it is worse for him as he plays games, I sent him the link for the monitor so he can monitor it for a couple of days and then get in touch with his ISP.
Here is my monitor
These high pings do make a bit of difference to me as when I am steaming a video it seems to stop for a couple of seconds and then continue, I can't see it being bandwidth.
Desktop machine now powered by windows 7 pro 64bit , laptop by ubuntu
On ADSL24 using C&W network.