With regards to Xmas hours, I got this email from Xilo earlier today:
As this year draws to a close, we'd like to take this opportunity to wish you a very merry Christmas and a happy New Year.
We'd like to thank you for your custom this year and we look forward to serving you well in to 2012.
During the festive season, our telephone support hours will be open as follows with normal service resuming on Tuesday 3rd January.
Friday 23rd December - 10am - 1pm
Saturday 24th December - Closed
Sunday 25th December - Closed
Monday 26th December - Closed
Tuesday 27th December - 10am - 5pm
Wednesday 28th December - 10am - 5pm
Thursday 29th December - 10am - 5pm
Friday 30th December - 10am - 1pm
Saturday 31st December - Closed
Sunday 1st January - Closed
Monday 2nd January - Closed
Tuesday 3rd January - 10am - 5pm
Our on-call engineer will be available for managed servers or enhanced care broadband lines. The support centre will be manned throughout the festive season including Christmas, Boxing and New Year's day to answer any emails or tickets that are raised.
Once again, have a lovely Christmas and New Year, from the team at XILO.
Current ISP: Xilo LLU (via Cable & Wireless)
Previous ISP: Zen (for 9 years).