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Standard User xysdfds
(newbie) Thu 22-Dec-11 13:13:31
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Xilo support closed?


[link to this post]
 
Hello,

Does anyone know if Xilo have closed down for Christmas already?

I have a support ticket in and there hasn't been a reply for over 24 hours.

Thanks
Standard User Kimi
(knowledge is power) Thu 22-Dec-11 14:12:55
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Re: Xilo support closed?


[re: xysdfds] [link to this post]
 
He posted recently that he was due to catch a flight somewhere smile
Standard User uno
(fountain of knowledge) Thu 22-Dec-11 14:28:11
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Re: Xilo support closed?


[re: Kimi] [link to this post]
 
No, they're all in the office and i'm still on leave, officially.

What is the ticket number and i'll give the appropriate nudge.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host


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Standard User xysdfds
(newbie) Thu 22-Dec-11 14:42:39
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Re: Xilo support closed?


[re: uno] [link to this post]
 
In reply to a post by uno:
No, they're all in the office and i'm still on leave, officially.

What is the ticket number and i'll give the appropriate nudge.

Matt


Someone replied to it just before you posted here.

Thanks for your help.
Standard User Kimi
(knowledge is power) Thu 22-Dec-11 15:32:36
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Re: Xilo support closed?


[re: uno] [link to this post]
 
I was alluring to this post.

Sorry Matt, didn't realise you weren't on your own
Standard User uno
(fountain of knowledge) Thu 22-Dec-11 15:33:25
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Re: Xilo support closed?


[re: Kimi] [link to this post]
 
Ahh... That was more specifically because we're doing a special Be migration so we have to do them manually.

Matt

-
uno Broadband
t: 0808 221 8642
Official Maidenhead, Milton Keynes & Manchester Speedtest.net Host
Standard User RobertoS
(sensei) Thu 22-Dec-11 17:20:24
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Re: Xilo support closed?


[re: Kimi] [link to this post]
 
In reply to a post by Kimi:
I was alluring to this post.
"alluring". Where's the mistletoe?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User Kimi
(knowledge is power) Thu 22-Dec-11 19:13:39
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Re: Xilo support closed?


[re: RobertoS] [link to this post]
 
Matt knew what I meant wink
Standard User RobertoS
(sensei) Thu 22-Dec-11 19:18:05
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Re: Xilo support closed?


[re: Kimi] [link to this post]
 
I don't think we wish to know that .... tongue smile

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User aquilla
(knowledge is power) Thu 22-Dec-11 21:08:21
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Re: Xilo support closed?


[re: xysdfds] [link to this post]
 
Hi,

With regards to Xmas hours, I got this email from Xilo earlier today:

As this year draws to a close, we'd like to take this opportunity to wish you a very merry Christmas and a happy New Year.

We'd like to thank you for your custom this year and we look forward to serving you well in to 2012.
During the festive season, our telephone support hours will be open as follows with normal service resuming on Tuesday 3rd January.

Friday 23rd December - 10am - 1pm
Saturday 24th December - Closed
Sunday 25th December - Closed
Monday 26th December - Closed
Tuesday 27th December - 10am - 5pm
Wednesday 28th December - 10am - 5pm
Thursday 29th December - 10am - 5pm
Friday 30th December - 10am - 1pm
Saturday 31st December - Closed
Sunday 1st January - Closed
Monday 2nd January - Closed
Tuesday 3rd January - 10am - 5pm

Our on-call engineer will be available for managed servers or enhanced care broadband lines. The support centre will be manned throughout the festive season including Christmas, Boxing and New Year's day to answer any emails or tickets that are raised.

Once again, have a lovely Christmas and New Year, from the team at XILO.


Regards,

Stuart

Current ISP: Xilo LLU (via Cable & Wireless)
Previous ISP: Zen (for 9 years).
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