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Standard User AdvWar
(learned) Wed 04-Jan-12 19:48:13
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Speeds halved overnight, any solutions?


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Been on Vivaciti Surfwise for about 10 months now, and it was perfect for the first nine months, maxing out my line 24 hours a day. However, in the past month max download speeds have fallen to 6MB (while my sync speed has remained at about 15MB), and have stayed there consistently. I have tried with another router, but it has made no difference. Any suggestions?
Standard User RobertoS
(sensei) Wed 04-Jan-12 19:59:21
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Please can you post your line stats from the router? See here for help.

What have vivaciti advised?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User AdvWar
(learned) Wed 04-Jan-12 20:50:26
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Re: Speeds halved overnight, any solutions?


[re: RobertoS] [link to this post]
 
Upstream 1019
Downstream 15477
SNR Margin(Upstream) 12.0
SNR Margin(Downstream) 2.9
Line Attenuation(Upstream) 16.4
Line Attenuation(Downstream) 32.0

Very little so far, just asked to log speed tests.


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Standard User RobertoS
(sensei) Wed 04-Jan-12 21:21:39
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Nothing wrong there. Which Surfwise product is it you are on? There are quite a few.

When you say "maxing out my line 24 hours a day", do you mean it went at full speed whenever you checked, or that you download(ed) 24/7?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.

Edited by RobertoS (Wed 04-Jan-12 21:22:00)

Standard User AdvWar
(learned) Wed 04-Jan-12 21:58:04
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Re: Speeds halved overnight, any solutions?


[re: RobertoS] [link to this post]
 
Surfwise Complete with file-share add-on (ie. unlimited downloads and no throttling).

When the connection was used to download anything, it always ran at full line-speed (approx 1.3MB). Certainly wasn't downloading 24/7, but used more than enough to notice the consistency of the connection.
Standard User rarrar
(member) Wed 04-Jan-12 22:19:38
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Worth running the following speedtest which logs the result against your phoneline a few times - speeds matters up when talking to tech support at Vivaciti

http://internet-speedtest.net/
Standard User RobertoS
(sensei) Wed 04-Jan-12 22:22:20
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Well you're on the best one, so I can't think why it shouldn't be performing. Sorry frown.

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User AdvWar
(learned) Wed 04-Jan-12 22:23:59
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Re: Speeds halved overnight, any solutions?


[re: RobertoS] [link to this post]
 
I may be completely off the mark here, but doesn't the fact that the sync speeds remain unaffected imply that it isn't a line issue?
Standard User RobertoS
(sensei) Wed 04-Jan-12 22:58:29
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Re: Speeds halved overnight, any solutions?


[re: AdvWar] [link to this post]
 
Probably correct. However you need to see if you can find the error stats and see how they ramp up. What router is it?

My broadband basic info/help site - www.robertos.me.uk
My domains,website and mail hosting - Tsohost. Internet connection - IDNet Home Starter Fibre. Live BQM.

"Where talent is a dwarf, self-esteem is a giant." - Jean-Antoine Petit-Senn.
Standard User AdvWar
(learned) Wed 04-Jan-12 23:34:14
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Re: Speeds halved overnight, any solutions?


[re: RobertoS] [link to this post]
 
Current uptime is admittedly only 4 hours, but no errors so far. It is a Billion 7800N.
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